Hello Team,
There is a comment on my Peacock Photo Album listing, which looks to be some sort of spam advertising message. It's not in English so I can't read most of it, but it has a price in $ at the end and I believe is is spam.
However I can not remove this from my listing - can Luulla please do so - I really don't want others advertising their products in my shop (apart from its being very rude, I really don't think this is why Luulla is here!)
This is the listing id: http://www.luulla.com/product/14375/photo-album---beautiful-peacocks---little-photo-album---ready-to-ship
Thanks guys,
Lizzie
Hi, Lizzie,
I have suspended the account for this user. We will be removing the comment soon, it might take up to a day for this to happen as we are in the middle of a release cycle.
You can check again in one to two days time and the spam comment should be gone.
Tommy
Thanks very much! It didn't seem to be "in the spirit" of Luulla. You provide plenty of scope for us to advertise our items for a fair price - I don't think it fair for people to "piggyback" their ads onto those of "paying" sellers.
I hope others will report this if they see it too.
Thanks Tommy & Team! x
Hi, Lizzie,
The spam comment is now removed and the user that posted the spam has been suspended.
Thank you for reporting this to us.
Tommy
Hi Team,
I'm afraid the Listing Spammers are at it again:
Size.100*80mm.
Designs:2 designs as photos.
Each set has differn tags,one set per iron case.
..The commenter has no shop just now, but their comment bears no relation to the product; however it does seem to relate to their profile name in some way, so I wonder if they are setting up some sort of scam, to gain views of their own shop when it is set up, or to gain some kind of Google stats advantage (or something else that I haven't thought of....).
There seems to be no sensible reason for such a comment really.
* * *
I wonder whether these open comments are really an advantage to Luulla, or to the buyers and sellers?
It is nice to be able to leave a comment for a seller, to say "I love your product", but then, that's what the "Like" feature is for.
If a buyer wishes to ask a question, it would be more sensible to do it by message, since that is flagged up to the seller and is more likely to be noticed - therefore replied to.
I don't think sellers will view the Comment field in their own products all that often, so the only advantage is that other buyers might notice it.
Do you think, perhaps, that this Comment facility is too open to abuse, by the underhanded minority? Maybe it should be withdrawn?
Cheers!
Lizzie
Hi, Lizzie,
Thank you for reporting this to us. We have suspended the buyer's account and have removed the spam comment.
It seem like the person is abusing the system to gain ranking back to their site. It must be a real user because the system required that the user be verified before she is allowed to comment.
The commenting system is there to promote better communication with the buyer, and if it is constantly being abused, we will need to put stricter constraint into the system. We will be working on this very soon.
Thank you for reporting this, Lizzie!
Tommy
Hey Tommy,
Thanks for the speedy response - you guys are so on the ball!
From the point of view of a buyer, I prefer to communicate with my customers via the Luulla mailbox facility. It keeps the communications private, which must give the buyer more confidence - and also the seller.
Is there a "Comment for the Seller" box available during the checkout process? If not, perhaps it would be good to add one, so a buyer could add any notes they wish at that point?
I don't actually read the comments at the bottom of my own listings - or rather, not on a daily basis. So, if a potential customer asked me a question in this way, I might not see it for some time. I would think that this is the case with the majority of buyers - most especially those who have a large number of item listings in their shop. So, the mailbox would be a safer and more reliable way to contact a buyer.
Perhaps I'm missing something though - does the system notify buyers when someone leaves a comment on an item listing?
Anyway, thanks guys!
Lizzie
Hi, Lizzie,
When a user commented on your item, you will receive an email notification.
As for note to seller during checkout, the feature will be moved to step one of the checkout process in the new shopping cart.
The current implementation allow the buyer to communicate with the seller on the invoice page, and we think that it will be an improvement if we can allow the buyer to specify more details during the initial stage of the checkout. This improvement will be rolled out once the new shopping cart is ready.
Thank you again for the suggestions!
Tommy
