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HOW CAN I PAY YOU?
I use paypal only to accept Visa, Mastercard, American Express, Discover & Debit Card payments. Once your payment is approved & Paypal notifies me of your payment your purchase will be made and shipped to you via USPS First Class Mail within 7-10 days unless you've requested and paid for a different method of shipping. A 6% tax will be added at checkout time for items shipped within Maryland.
PayPal payments by e-checks must clear before your order will be made and shipped. PayPal states that it may take up to 3-8 days for checks to clear.
Payment is due at the time of sale. Please contact me if you need more time. If your transaction has not been paid for and I have not been contacted within 48 hours, the sale or custom listing may be canceled.
ALL ITEMS ARE MADE TO ORDER SO PLEASE ALLOW 7-10 DAYS FROM ORDER DATE FOR ITEMS TO BE MADE AND SHIPPED.
All orders (both domestic and international) are shipped via First Class mail through the US Post Office unless otherwise indicated. I ship both domestic and international so please don’t be afraid to order thinking that I don’t ship somewhere…I ship everywhere!
International orders you may be responsible for customs fees in your country. I'm sorry but I can not be held responsible for an order after it has shipped since most countries do not keep the tracking information up to date after it leaves the USA. I do keep tracking information and can give you updates as they are provided by the USPS. I am trying to keep shipping costs to an absolute minimum for you but, should your shipping costs be substantially more than what is charged, I will let you know before your item is shipped and ask that the difference be paid for. If it’s under $1.00, I’m not worrying about it. If you have any questions regarding shipping or would like an order rushed to you, please specify in the "Note to Seller" section when ordering. I will inform you of the adjusted shipping cost when I send you confirmation of your order.
Refunds or Exchanges
WHAT ABOUT REFUNDS AND EXCHANGES?
Due to the personal nature of bath & body products, all sales are final. If you have a problem please contact me as soon as possible. I want all of my customers to be thrilled with all of their purchase and want their experience to be a 'GRAPE' one!
PLEASE KEEP IN MIND
That Fragrance and Flavor are very personal and how one item may smell to one person it may smell entirely different to another one. Due to this fact, items with fragrance or flavor will not replaced if this is the issue.
That Lip Tints, Gloss and Shimmers appear to be dark but are just tints and not lipsticks. These items can not be replaced if this is the issue.
SHOULD YOU CHANGE YOUR MIND?
Should you change your mind and wish to cancel your order, please notify me within 2 hours from placing your order and I will be happy to cancel it.
WHAT ABOUT THE WEATHER?
Lip balms and other bath products which are sold in my shop are made with oils and butters and waxes which can be temperamental with the weather and they DO NOT like extreme heat or extreme cold. So please consider this when placing your order and be watching out for your delivery so that you can bring it indoors as soon as possible.
Should you receive your order and your items are a little soft or even melted, simply place them in a cool, dark place such as a refrigerator in their upright position and they should be as good as new within the hour. Also, please don’t leave your purchase in a hot car as it may melt. If you’ve done this, just follow the directions above and it should be as good as new.
How are they made and packaged?
All of my products are handmade by me at the time of order especially for you with skin loving and nourishing butters and oils and are blended by hand in small batches for superior freshness and quality control then poured by hand into eco-friendly packaging. Your item may come with a T-Banded shrink wrap so that you can remove it from the lid only which will keep your label shiny and pretty and then lovingly packaged and put into a new padded bubble envelope and shipped off to you for you to ENJOY. I want my customers to feel like they are getting a present when they receive an order from ForGoodnessGrape so special attention is given to the adorable packaging you will receive.
Are your lip balms sweetened?
Most all of my lip balms are sweetened with all natural stevia with the exception of my Lip Essentials/Naturals which are naturally sweet from the essential oil used to make it. Lip Essentials are 100% natural and nothing synthetic. I list all of the ingredients in each product on the picture of the label so please do read that prior to placing an order to ensure that there is nothing contained in them that you may be allergic or sensitive to. My main goal here is to make you look & feel GRAPE!
What about allergies?
All product ingredients can be found in my label pictures. Please read them carefully if you have any allergies. SHEA BUTTER and PISTACHIO BUTTER should not be used by people who have nut allergies. Anything containing GINGER OR ROSEMARY should not be used by pregnant women. If ordering a product containing an essential oil please be aware that you can benefit greatly from them but there are certain cases where you shouldn't use them. Please be aware of this before ordering.
What about essential oils?
There are some essential oils that may cause negative effects to pregnant and nursing mothers. Here are some that are known offenders. These do not apply to all but it's better to safe than sorry:
I do have a lot of these oils but at this time only the * are in a couple of my offerings.
FORGOODNESSGRAPE CARES VERY MUCH ABOUT ALL OF ITS CUSTOMERS
So please be responsible and read ingredients list on the picture of the label before buying any products as ForGoodnessGrape, its owners and agents can not be held liable for any allergic or other reaction or result you may have to any of my products. By placing an order you are certifying that you have read the ingredients in each product listing for your order and are agreeing to hold ForGoodnessGrape, its owners, agents and otherwise harmless to any allergic reaction or other condition you may have or acquire as a result of using any of my products regardless of the place of purchase. Lip Tintx and Shimmer Stix may contain: mica, FD&C colors, iron oxides, titanium dioxide. If you have any questions about this please convo me and I'll be more than happy to assist you further.
Please be kind and recycle your packaging!
Your goodies will arrive neatly wrapped and labeled. For boxes and packing materials I use only new packaging since these are products that could be contaminated with recycled packaging. But please be kind to the Earth and feel free to reuse anything I send to you!
I’M COLOR CODING FOR YOU AND ME!
At this time I am color coding the tubes for my products so that both you and I don’t mix up lip products and perfumes. Yuck, I don’t want to put perfume on my lips and I know you don’t either so this quick efficient system that should help to keep that from happening with the items you purchase from ForGoodnessGrape. I use clear natural and white tubes and caps for my lip products and I use black and silver tubes and caps for fragranced and perfumed items.
I LOVE CUSTOM AND WHOLESALE ORDERS!
Any item which I do not presently offer for sale in my shop would be considered a “CUSTOM LISTING". I also list all the flavors and fragrances that I have in stock on my blog here: http://www.forgoodnessgrape.blogspot.com/p/forgoodnessgrape-fragrance-list.html. I would love to help you with party favors, weddings, etc. so please convo me and give me your wish list and I will put up a custom listing for you to purchase from and I will also send you the link to it. For Wholesale and very large orders, the order must be paid for in full prior to me fulfilling the order. Wholesale orders must be a minimum of $250. Please allow 1-3 weeks for delivery.
WHAT ABOUT SAMPLES?
Presently I do have samples. I may send one with an order if I really think you'll like it. I want you to be able to try other items too! You can also purchase sample sized products...please convo for a custom listing. I also sell them through custom listings for $2.50 each plus shipping.
MAILING LIST AND THE GRAPEVINE
Once you make a purchase I may add you to my emailing list (The Grapevine) to keep you informed of new items added in my shop, advance sale notices and contests and giveaways that I may be sponsoring. If you would prefer not to included, simply unsubscribe from the first email and this will permanently remove you and you will not receive any further email notices. PLEASE DON'T MARK IT AS SPAM SINCE I'VE TOLD YOU ABOUT IT HERE.
Thank you so much for your order and for sharing my love and passion of handmade! I hope you enjoy my products as much as I enjoy creating them! Under usual conditions I get orders out within 7-10 days after it's paid for. For larger orders and during busy holidays and giveaway/contests please allow additional time.
Please don't forget to leave GRAPE feedback for me!