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Q: Do I need to change the US$ to my country's currency by myself?
A: No. When you browser our catalog, you will find a small frame named "Select Your Currency" located on the up-left, you can just select the currency you prefer, the price will be turned into your selected currency automatically.
Q: Why the price of some items on the shopping cart is different from the time I added them several days before?
A: Currency exchange rate updates everyday, we update the item price according to it. So that may cause item price have a slight change from different times. Please be assured that our price is absolutely correct.
Q: What payment methods are accepted?
A: Recently,we accept the follow methods:
We recommend you to pay through PayPal. PayPal is a very convenient, fast and safe payment method. It is also free for buyer.
• It is safe for buyer.
• It is free and convenient and fast
• Does not require you to use your credit card online.
★Please note the delivery time line given by Post Office:
USA , ASIA , AUSTRALIA, NEW ZEALAND
➭ Approx 2 weeks to 3 weeks for delivery. In some states, it can take up to 5 weeks.
EUROPEAN, FAR EAST AND SOUTH AMERICA
➭ Approx 3 weeks to 5 weeks for delivery.
★ Order worth $150 or more (exclude shipping charges) will be upgraded to Express Mail Service (EMS/DHL/FedEx/UPS etc.) plus tracking #. (4-7 days delivery)
★ If your order worth less than $150 but you need it fast, we are glad to ship EMS as well. (Additional shipping fee will be charged according to your location and parcel weight, please contact us for the detail.)
Refunds and Exchanges
Q: How do I return an item?
A: Please email us to receive a Return Authorization (RA) number.(No returns will be accepted without this number).The item must be returned in it's original condition and unused. Shipping and handling charges are not refundable. The return and exchange period is within 50 days of purchase. Refund will not allowed after this period.
★ Our main focus is customer service. Please contact us on your concerns, or issues by email (firstname.lastname@example.org) Before leaving a feedback as we want all my customers to be happy and have a pleasant shopping experience.
Diycharm is a China based supplier of jewellery, Such as DIY charms, beads, findings , stones , ribbon , resin , chain , pins , pearls , shells , pendants and much more. We supply quality products and offer reasonable prices. Please check back often as we will list more and more high quality DIY findings for your DIY life or business. Our goal is to be a place you can find a wide variety of jewelry findings for your craftwork.