I accept PayPal payment is expected within 3 business days of ordering. If you need a few extra days to pay, just message me. Generally I will gladly hold the item for up to 7 days, after which time it will be re-listed in the shop for general sale.
All orders should mailed out within 5 BUSINESS DAYS of payment . Shipping days are typically Fridays with adjustments made for holidays. If you have ordered for a special event/ gift and need your item shipped sooner, convo me so I know. All orders are presently being mailed via USPS, unless otherwise requested by the the buyer. Please message me if you prefer an alternate shipping modality .
***PLEASE MESSAGE ME IF YOU HAVE ORDERED INTERNATIONALLY*** Typically when shipping internationally, I will find out the exact cost for shipping and re- invoice you for the listing including this exact shipping price. This is to ensure that you are not overcharged. I will never charge more for shipping than what is exactly charged to me.
Insurance can be purchased and added at buyer request, If you would like insurance, please let me know via convo and I'll make a custom listing to reflect the charge.
I strive for the highest quality customer service and products. Unfortunately, life sometimes throws us an unforeseen curve-ball and mistakes happen . I am here for YOU. Bottom line is I want YOU to happy and come back to see me again. I will do everything I can to make shopping with me the best experience it can be for you. I appreciate my shoppers more than most know. Without YOU guys , I have nothing.
I will gladly repair and or exchange any product that is defective due to faulty workmanship or faulty component. Additionally , should you receive an item and the style is larger/smaller/longer/shorter/ or different than expected I am happy to exchange for a different item The same goes for items damaged en route. All I ask is that the buyer convos me to work out the details.( NO COST TO YOU)
Refunds will be discussed between the buyer and myself, and I will gladly refund on a purchase if a repair or exchange is not a viable solution for the buyer.
Handmade Earwires: ALL handmade earwires are 20 gauge sterling silver.
Custom orders: Absolutely!!! Message me . Let's gel.
I try leave feedback once the transaction is complete. This means you get your feedback BEFORE you even get your item, typically before it's even shipped! It's only fair...your part is over and done with. You were a great customer, and you deserve the recognition. I kindly ask that buyers PLEASE take the time to leave feedback for my shop once they have received their order. I strive to have a reputation of honest business practices, and happy customers.I promise to do everything in my power to make sure your experience at The Eclectic Slide is a positive one.
*** PLEASE MESSAGE ME BEFORE LEAVING A NEUTRAL OR NEGATIVE FEEDBACK AND ALLOW ME THE OPPORTUNITY TO MAKE IT RIGHT FOR YOU.***
Crafting and making just makes me happy. It's been that way ever since my 4 year old self saw the absolute magic in transforming my traced hand on paper into a bedazzled glitter turkey that my mother,..