Elephant Family Necklace

Delivery Time:

Tailoring Time: 10-15 business days

Shipping Time: 6-8 business days

Shipping Range: All countries

You may return:

*If return problem is caused by us, we accept return and refund you in full. Please check the followings to know more:

*If you received a damaged product, we accept return;

*If the product you received is not the color you ordered, we accept return; (Color may vary by different monitors, so a little color deviation is normal.)

*If the product you received is not the size you ordered, we accept return. (1-3 centimeters difference is normal, we do not accept return)

You may NOT return:

*Return request will not be accepted by personal preference.

*Custom sizes, custom style and custom color can not be returned, because it is custom made for u.

1. Please refer to our Return Policy above to ensure that your return meets the criteria stated.

2. Please contact us within 48 hours after receiving products.

3. Contact our sales department with next form:

Name:

Order number:

Reason:

Photos of defective products:

3. Your email will be processed by our reviewing department within 2 business days.

4. After investigation, If your return request is accepted, we will notify you return items to us.

5. Once your package is received, we'll issue the refund back to the original form of payment. Depending on your bank, you should see the full amount in 3-7 business days.

*For the returned product, please make sure they are in original condition-intact, unworn, unwashed, undamaged, unaltered and clean.

*If return or exchange problem is caused by yourself, we will not accept return.

*Please check our size chart carefully before ordering. If the reason of return or exchange is purchased a wrong size, will only get a partial refund or will need pay part cost for exchange.

*If you ask for order cancellation within 24 hours after payment, we will cancel it for you and give you full refund. If more than 24 hours after we will not accept order cancellation, because your order is processing by factory 24 hours after your payment. we do not accept cancellation of orders in the production process, if the cancellation, only get a partial refund.