Contacting: When you finish place the order and you want to request some other details, just leave me a message ,we will reply in 24 hours.
1. Condition: New Without tags
Brand: Handmade
Size: standard size
This dress could be custom made, there are no extra cost to do custom size and color.
2. Size and color: standard size or custom size, if dress is custom made, we need to size as following
bust______ cm/inch
waist______cm/inch
hip:_______cm/inch
Shoulder to floor (with shoes):= ___________inches.
Shoulder to floor (without shoes):=_________ inches.
You can choose color same as the picture, if you want to choose color from color chart, just leave me a note, that’s ok.
3. Delivery time:3-7 days
4, Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag
5, Shipping: by UPS or DHL or some special airline.
6,Return Policy:
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
7,Custom taxes
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc. Lace Evening Dress
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
