1. As always, Custom Made(your own size, your preferred color, even your own design).
2. I carefully select high-quality beads, pearls, fabrics and threads to create every dress.
3. For custom made this style, I need your size details as below:
Color: #_______(same as pictures)
Bust: ________cm/inches
Waist: ________cm/inches
Hip: ________cm/inches
Hollow to Floor: ________cm/inches
Height: ________cm/inches
Shoulder to shoulder:_____cm/inches
Biceps:_____cm/inches
4. Special Order: you can send me some pictures of your dream dress, I can make it for you.
• Image Type: Real Dresses
• Fabric: Organza
• Style: Modern & Fashion
• Built in Bra: Yes
• Neckline: Sweetheart
• Hemline/Train: Floor length
• Back Design: Lace up
• Silhouette: Ball Gown
• Embellishment: None
• Sleeve Length: Sleeveless
• Custom Made: Yes
• Category: Prom Dresses
• Gross Weight/Package: 1.0 (kg)
5. Packing: In order to save your shipping cost, each dress will be packed tightly with water proof bag.
6. Payment: Paypal, bank transfer, western union, money gram and so on.
7. Return policy and process:
1) Defective, Damaged or Misshipped Items: Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.
2) Sizing or Fitting Issues: As all of our dresses and clothing is hand-sewn and custom-tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your item will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
3) Item is not the size you ordered: Should your item size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
4) Your item is the size you ordered but does not fit: Dresses or clothing that does not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses and clothing is made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost.
Please note: if your order specifications differ too greatly from the final sizing request, size alter may not be possible.
5) Color Mismatch: The settings of your computer screen may alter the color of the pictures shown on luulla. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible
6) Processing:
A: Contact Our Customer Service within 7 days since you get your orders If there are problems mentioned above. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.
B: Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
C: Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.
