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We accept: Paypal and credit card online
Please make sure the "Ship To" address you put in Paypal or here at Luulla is correct and are all properly spelled.
Delivery and Transit Period
All orders will reach any country within 15 to 20 days.
On some very rare occasions because of custom clearance delivery time can reach for 25 days or more.
When this happens please dont worry you will always receive your item no matter what.
Please use the tracking numbers provided to you to know where your package is. All packages shipped by post do not update daily. It will only update when your customs receive the package. So please be patient :)
Tracking Numbers are provided including how to track your package. Once your order is shipped we have to wait minimum 72 hours for the tracking to be released. It doesn't mean that your invoice is still not mark as shipped we still did not send your package. Tracking numbers are released only after our customs finished the customs clearance for your package. Please be patient.Please be informed that it is the buyers responsibility to track their own package. W cannot track every single package because we have a lot of orders daily. That's why a tracking number is sent you so you can track your orders when ever you want.Please remember that packages shipped by post do not update daily.
Terms of Sale
We strive for 100% customer satisfaction on every sale we complete.Rest assured that before your item leave the ware house it has passed quality check.
Refunds and Returns
You may return an item for either a refund or exchange. All we ask is the product(s) are returned in the same condition they were sent, unworn except for tried on for fit and sizing, with all tags attached and in the original packaging but you need to pay for both side shipping cost.
Please state your purchased item and reason for return. This will make it easier for us to deal with the return quickly. We do not refund shipping fees. The shipping fees are already paid to the post office and they don't do refunds.
I repeat, shipping cost are not going to be refunded to you once the product is delivered because that money is already used to pay the post office or the shipping company. You will only get refunded the item price.
All items will be posted to you within 3 working days (on the weekdays - Monday to Friday) once the payment is cleared . When the item is shipped you will receive a message.From that time please allow 15 to 20 days for the item to be delivered to you.Sometimes it takes just 15 days depends on which country you are in.
Flat rate shipping by post- This is the automatic shipping method you paid for when you made the purchase. Your package will be shipped by post.
Item Sizes and Measurements Issues
Each item listed has It's own size and measurements.Some people buy without even looking at the measurements first.Checking the measurements is very important. Please do not just buy because you like what you see. Read the description carefully. It is not our fault if the dress don't fit you or is too big on you.The measurements are in the product description to guide you. If an item had been returned to us due to size issues please note that you will be charged the Paypal transaction fees. Paypal charged sellers when a purchase is made and when a seller make a refund.
There are times when a buyer want to cancel an order after it had been paid. For this situation the buyer have 24 hours to cancel. We only provide 24 hours cancellation policy because we process and shipped each order as soon as we can. If the parcel already left the post office and in transit to you we cannot just re call the package.If this happen you must ship back the item to us then you will be refunded the item's full price "without the shipping fees". The post office don't refund shipping fees. You will also be charged 10% for Paypal transaction Fees. When a Seller refund a buyer Paypal charge transaction fees. This will be deducted from the buyer.
Check your inbox
Always check your Luulla inbox and your email once you made a purchase. We are going to send you confirmations and tracking numbers within a 7 day period. During this days you MUST check your inbox. Don't be like other people who will just log back in after 3 weeks to complain without even reading that their items are shipped and the tracking information were provided.Saying bad words and awful things will not solve any issues especially if the neglect is on the buyers part.
Sizes and Measurements
Make sure that you have chosen the correct size before you buy. The measurement are included in the listing to provide buyers with a guide on how big or small the item is. Please follow this measurements to avoid purchasing something that wont fit. If you are not sure about your size or you need help to convert your size please contact us by sending a message. We will gladly help you.
Please do not tell me that item has a quality problem because we do quality checks on all items being shipped. Every item is kept on it's original package straight from the factory.
We have buyers making it an issue that the item do not look like the picture or the quality is not as what they have expected when the REAL reason is the item either don't fit or is too big because they did not choose the correct size. Do not guess your size. You will receive what you have chosen so choose the correct size which will fit.
Complete Name and Address
Re check your name. Make sure that the shipping information you have provided is complete. We have received a lot of orders with incomplete names. This will make processing and shipping your order very slow. It will be hard for us to wait days and weeks for a response.
As long as you don't reply we cannot ship your order. It is the buyer responsibility to provide a correct and complete name and address.If within 4 days you did not reply to the messages we sent you regarding your complete name your order will be cancelled and you will be charged with the Paypal fees. If you have provided an incomplete address or a wrong name and the package was not released to you by your post office it is only fair that you take responsibility in this matter.
Wrong and Incomplete Shipping Address
You are not going to get refunded if you have provided an incomplete shipping information during check out. We have no way of knowing what your complete address is. It is normal that if you are going to make a purchase you should provide a complete and correct shipping information. We are not going to be held responsible if your address is not correct.
We are very grateful to every body who have provided feed backs. But this past weeks I noticed that some people had left us with unfair negative feed backs. Our shop is one of the best you will find in Luulla. We, as a team have work so hard to reach the amount of sales and trust we have now. It is not nice to leave a negative feed back when it is the buyers fault. A lot of people have chosen wrong sizes. Because they don't read the measurements indicated in the item listing. In the end we are getting blamed for it and they will say that it is a quality issue.
During holidays celebrated world wide or in our country, delayed package arrival is Normal. Please be fair. We deal with problems right away. Our customer service is online 10 hours a day.We are always willing to help. If there is some issues let us know. You cans end a message by going to your invoice page or email our customer service at email@example.com Do not leave an unfair feedback.