Terrarium Locket, Pom Pom Red And Blue Truffula Tree On Green Grass Hill Needle Felted With Unless Rock, Silver Finish

I make every effort to ship your purchases out quickly! Typically within 3-5 business days, quicker on some items. Most needle felted animals are made to order. So please allow a few days for production.

Items will be shipped as soon as possible once payment is received. This may take anywhere from 2-5 days. I will use First Class or Priority mail in order to get your items to you as soon as possible.

International orders: 358studio is not responsible for customs/duty fees. 358studio can not be held accountable once a package has left US Borders for tracking or lost packages.

If you wish to have a tracking number please let me know so that I can select that option when I am mailing out your items.

Made to Order items may take 7-10 days to complete dependent on my current workload. You will know in advance immediately of when to expect your item.

If for special occasion please let me know, I will work with you!

-----Returns & Refunds--

Refunds and returns are available only before an order is shipped or after an order has been returned in original condition. Either must be requested within seven days of receiving an item. Buyer pays for any and all return postage.

Shipping costs will NOT be refunded after I have shipped an order for ANY reason.

Refunds and returns are not available on custom orders. Clearance items are also not eligible for refunds, returns or exchanges.

------Loss of Package---

Please be aware that once a package leaves my hands, it is the responsibility of the postal service to get it to your mailbox. I understand that sometimes packages get lost. I ship every order with a tracking number to try to prevent this.

If for some reason your order never arrives and the tracking information shows it hasn't made it to you, I will wait fourteen days (US orders) before remaking an order or issuing a refund. Sometimes a package gets held up before reaching it's destination. International orders should be given a full thirty-one days to arrive before it is considered lost.

-----Damage to Merchandise----

If an item arrives damaged, I will require photo documentation of the damages before making any decisions. I would be happy to remake and resend an order or issue a refund in this case. Shipping costs are not refunded.

Damage means broken or unusable. Since my creations are made of wool, this only applies to any listings that contain glass. I do not replace felted creations that are damaged or become frayed by misuse.

*******Copyright Protection*******

All of my products are my personal designs and made to order and are protected under my copyright. They are NOT to be reproduced or copied. My products are also NOT to be resold anywhere for any reason. They are for personal enjoyment only. A retail contract must be signed in order to sell the products I have here in my shop.