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We want you to love it. If you don't, You can return the item to us to get refund.
According to the policy of luulla.com, Buyers have a period of 3 days from the date of delivery within which you can request for a return and refund. Returned item should not be wore and all the tags should be attached.
Shipping cost is not refundable.
The following are not eligible for refund and will be denied:
Intimates, underwear, socks, tights, swimwear, earrings, hair accessories, body suits and beauty products
Request after after 7 days of delivery for US customers.
Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stain
We reserve the right to determine eligibility for refunds, and to update this Policy at any time without notice.
Have not got refund
For the customers who sent the item back, but have not got refund, please contact with us with the tracking number and order number, we have few packages here which are poorly packed and hard to read the sender's name and address.
We have trouble refunding these customers.
Policy for Swimwear
For hygienic reasons, we cannot accept returns of swimwear.