Please pay, via PAYPAL, within 3 DAYS of placing your order. Items will be despatched once payment has cleared. Unpaid-for Ready-made items will be relisted after three days, unless otherwise agreed between LizzieMade and the buyer.
Custom Orders must be paid for on completion, as agreed at time of ordering. A deposit may be requested before a custom item is made. This will be agreed clearly between the buyer and LizzieMade - it does not imply that the buyer is untrustworthy, but may be necessary to cover LizzieMade for use of expensive materials. If you wish to commission an item and would prefer to pay in two installments, a Deposit Listing can be set up for you, followed by a Completion Listing - just ask!
Note: It is possible to use PAYPAL to pay by Credit or Debit Card, even if you do not have a Paypal account.
Items are shipped as quickly as possible, once payment has cleared.
I will use UK first-class post and will keep a proof-of-posting receipt. However, if you wish me to, I can use a tracked delivery service, at a small additional cost. For more valuable items, I may choose to use "Signed-for"delivery, at no extra cost to the buyer, as this carries insurance against loss of an item.
Items sent outside U.K. will be sent by "Airsure", which is an insured and tracked delivery service.
All Custom Orders will require a signature on delivery. It is possible to ship your book to an alternative address, so there can be someone there to sign for it - feel free to ask me about this when we are discussing your order.
Orders are non-refundable once completed, unless faulty. However, I want you to be happy with your item. If you do have a problem, I would like to know, so I can try to put it right.
I will take care to package items well and will despatch them by first-class post, with a proof-of-posting.
Items sent outside U.K. will be sent by "Airsure", which is an insured and tracked delivery service.
Should your item arrive damaged, do contact me. I may well be able to put it right - all may not be lost!
If you have a special request, please do Message me, to discuss your requirements. I welcome Custom Orders.
Before Placing a Custom Order, Please contact me to confirm a date for completion and despatch. My current schedule for custom orders is given in my Shop information.
I always endeavour to meet a customer's date deadline, however orders that have already been agreed must take priority over new orders; therefore I can not guarantee to complete an order within your preferred timescale and I recommend you confirm with me, before ordering an item that is needed for a specific date.
