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Luulla
Hi, welcome and thank you for visiting Shut Up and Cuff Me!
Payment

Paypal is my only accepted form of payment at this time. If you need to pay with another payment method, contact me before purchasing to see if arrangements can be made. Payment must be made at time of purchase (unless other arrangements have been made).


No items will ship before payment has been made and cleared through paypal. If you have paid for your purchase using an e-check, your items will ship after the e-check has cleared. For information on paying using an e-check, please see the paypal web-site.


If you have not made the required payment at the time of purchase, and no other arrangements have been made prior to purchase, I will send a remindier to pay within 24 hours after the sale has been made. If payment still has not been made within 3 days of purchase, the sale will be cancelled and the items purchased will be made available for sale to other customers.


Shipping

All orders will ship ONLY to the address listed in paypal. If you need to ship to an address that is not currently listed in your papal account, please add the address to your account before purchasing (you can add multiple shipping addresses to your paypal account. Please see the paypal website for more information).


All orders are shipped for the fee listed in the item page.


All items are shipped USPS First Class, unless otherwise specified in the item listing. If you order more than one item at one time a you will pay the full shipping rate for one item and a discounted rate for the rest. If you would like shipping upgraded to Priority Mail, please contact me for a revised shipping quote.


Shipping Upgrades

Domestic (U.S.) packages with a total value of $150 or more will be insured for free. If your order is for less than $150, and you would like your package shipped with insurance, please contact me before purchase by using the contact link provided on the main page of the shop, or on individual item pages, and I will create a custom listing for you.


If you would like your order upgraded to priority or express shipping, please contact me before purchase and I will create a custom listing for you.


Shipping Schedule

To cut down expenses orders are only shipped once a week during most of the year. Orders will be shipped twice a week during November and the first 2 weeks of December. I will ship packages daily from December 14th through December 25th (no guarantee will be given that items will arrive before Christmas during that period as I have no control over the packages once they have been turned over the the shipping service).


Refunds and Exchanges - Part 1

I will only accept returns of merchandise if an item is found to be defective. If it is an item I can re-create I will do so and send the new one. If it is not an item I can re-create I will offer another item from my shop (equal or lesser value) in exchange. If there is no other item comparable in my shop at that time, I will issue a refund.


The item in question must be returned to me (customer pays return shipping) before I will issue a refund or send a replacement item. If the item is indeed found to be defective, the cost of return shipping will also be refunded.


No refund is given for items that are not defective.


(continued...)


Refunds and Exchanges - Part 2

You will have up to 15 days after the original shipping date (30 days for international orders) to return an item. You must contact me (you can use the contact link at the right hand side of this page) before returning merchandise.


I will accept returns only if there are no obvious signs of abuse to the item in question. If it appears the item has been abused in any way I will return


the item to the customer AS IS.


Custom Orders and Made to Order Items

Custom Orders:


Custom orders and items listed in shop as made to order may take up to two weeks to ship. These items are made in the order that the purchases were made.


For custom orders, payment is required, in full, before work is started on your order.