Hi,
I wonder if any other seller has the same thought as me. After a sale, when you look at the bottom of the invoice, there will be a message with the following message:
'Hi, Shopname. I am XXX. I just made a purchase from your store, OpusMuse. I am starting a conversation thread so that both of us can stay updated with the shipping and payment for this transaction.'
I personally find this misleading, especially if that is the first sale you have. I actually thought the seller wrote me that note until I have a second sale and realized it's an automated message generated by Luulla after each transaction.
Is this message necessary? May I suggest an individual contact seller/buyer button or link on the invoice page which is more appropriate?
Also, like what another seller has brought up, why not have a post sale message where seller can input their personal message to their buyers instead? Where they can either thank their buyers or input important shipping information, etc?
Just a thought.
Thanks,
Nicole | OpusMuse
I would like to comment on this as well, I felt like I was ignoring a customer as there was convo sent to my email. EEKS. Thanks for the heads up Tommy.
Hi, Nicole and Jen,
Thank you for the feedback! The initial intention for the automated message was such that the buyer and seller can keep in touch after a transaction.
Yet, in many cases this feature seem to create confusion both to the buyer and seller. We will work on disabling it or improving it in a few days time.
Happy New Year to you, Nicole and Jen!!
Tommy
Definitely like that idea Nicole. I found that conversation creation message to be misleading as well.
