If you want custom color and size, please don’t forget to tell us after payment, my Email is daisy9013@163.com , thank you!
Color chart:
Note: there may slight color different from different LCD or CRT screens.
Size Chart:
How to measure:
If you need a custom made dress, please measure yourself according to the picture guider and send us the following important measurements:
1 inch = 2.54 cm
Bust: _________
Waist: _________
Hips: ____________
Shoulder to Shoulder: ____________
Hollow to Floor (without shoes): ____________
Height (from the top of head to floor without shoes): ___________
Color:___________
Heels height: ___________
The date you will wear the dress: __________
If your dress has a jacket,pls do tell us below measurement:
Shoulder: __________
Shoulder to Bust: ___________
Bust Point to Bust Point: ____________
Armhole: ___________
Shoulder to Waist: ____________
Arm Length: __________
Shipping Time:
Processing Time
10 Working Days
Estimated Delivery Time
EMS
10-15 Working Days
DHL
3-6 Working Days
TNT
3-6Working Days
UPS
3-5 Working Days
FEDEX
Within 6-8 Working Days
Questions:
1.Q: Can I return or cancel the dress if I change my mind?
A: Even standard size dresses are made to order for each customers. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.
2.Q: Will the dress looks exactly as shown on the pictures?
A: Please note that our items are hand-made, and they cannot be 100% exactly like the items in the photos. Just like hand painted pictures, painting the same image twice can never be exactly the same. Each listing is for making you an item which is about 90% like the item in the photos we have provided.If you have any specific requirements, you must inform us prior to production to avoid any possible alteration fees.
3.Cancellation Policy:
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses (including sashes, and wraps) are made-to-order, whether you ordered a standard size or custom measurements, and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.
- Item cancellation requests received within 24 hours of payment confirmation will be eligible for a full refund.
- Item cancellation requests received within 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Item cancellation requests received more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be canceled.
If you would like to cancel your order, please contact us via inbox message, we will reply you in one working day.
4.Return Policy:
Your satisfaction is of the utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress or clothing has been made to the standard size or custom measurements that you specified. Try on your dress or clothing as soon as possible without altering, or washing the dress.
If you are returning or exchanging dresses, clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, no perfume.
Notice:
1. When choose standard size, please write US, UK or E Europe Size standard clearly.
2. When make custom made dress, you can ask professional tailor to help you measure it , if you have no idea to measure by yourself.
3. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you see.
4. There will be US$30.0 extra cost for plus size or complicated changing design service on the model.
5. If there is extra customs duty or tax, it will be on buyer`s side
1. As an honest seller, we guarantee that all the dresses were be made as 95% similar as original picture shown. If you want 100% exactly same, please don't make payment. please forgive. No two will be exactly in the world.
2.All the dress need custom-made! The whole process tailored (from the date we receive your payment and measurements) will take 7-15 working days (Urgent orders except).
3.We accept return the items within 3 days after you receive it . But buyer is responsible for the return shipping cost. After getting the returned item, we will refund the customer at the item's price ( excluding the shipping costs to and from ).
4. If your order has been received and it is not what you ordered, or if your item has a manufacturer defect, pls contact us within 3 working days, then send back the item and we will send you an replacement for free.
5. All items considered for exchange or refund must be returned in "as new" condition, complete with all package materials, otherwise the item will be considered used item and maybe considered for trade-in purposes only. We do not cover any items for damage after use.
6. Since computer screens have chromatic aberration ,especially between CRT screen and LCD screen,we can not guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept.
Q: Where can you ship to
A: We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
Q: What kind of warranty or guarantee do you offer on your products?
A: We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure high quality and it's never be our intention to send out damaged or faulty goods.
Q:What if I don’t like the item, can I return it back?
A: It depends, if your product arrives in a defective manner, mis-shipped or color error, you are qualified to get refund. However, if the item is not faulty or it is made in accordance with the size you selected but does not fit, please note that we will Not accept your return application.
Q: When will I receive my items after I place an order?
A: Normally, it takes 5-10 business days for tailoring and 3-7 business days for shipping.
Q: What payment methods do you accept?
A: We currently accept PayPal payment. If you don’t have PayPal account,you can open one which is very easy. Paypal can be used by Credit Card (Visa, MasterCard, Discover, and American Express),Debit Card, or E-check (i.e. using your regular Bank Account).
Q: How can I receive a full refund?
A: After confirmation, please return your items and give us the tracking number for next steps, it normally takes 3-5 business days to make a refund and our customer service representatives will inform you by e-mail after refund has been successfully issued.
Q: How can I make a change on my order?
A: Before you proceed to check out you can leave your request about the products in order note. We will check it carefully and try our best to satisfy you. If your order is requested urgently, it is better for you to contact us in 2 hours after you’ve paid. In addiction, if you have already paid and need a change, please contact our customer service representatives immediately, we will discuss with the tailors to see if it is possible. However,refund&exchange is not available when your order is finished.
Clothy dress provides custom dress with good design to our clients. We ship our dresses worldwide , with free shipping to some countries.