How to Order:
How to choose color after purchase
Step 1: click on "Add to Cart"
Step 2: choose check out
Step 3: fill your Standard size or Custom size,to make perfect fit,we suggest fill your custom size,please read "How to Measure"
Step 4: Check Out,and write your detail shipping information including shipping phone Number.
Description of long prom dress
1, Color: picture color or other colors(Please reference the color chart)
3, Size: standard size or custom size, if dress is custom made, we need to size as following
Bust:______ cm/inch
Waist______cm/inch
Hips:_______cm/inch
Shoulder To Floor::_______cm/inch
Body Height :_______cm/inch
Heels :_______cm/inch
4, Delivery time:
Rush order: within 15 days, please add $30.00 by this link :https://www.luulla.com/product/1325867/extra-cost-for-rush-order-delivery-time-15-20-days
, this cost is paid for prior shipping and sewers who would like to work extra time to finish this dress.
Normal time: Within 25 days (From May to Dec)
Around 30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.
5, Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
6, Shipping: by UPS or DHL or some special airline.
7, Payment: Paypal, bank transfer, western union, money gram and so on.
8, Return Policy: long prom dress
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.
9, Custom taxes
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
Our advantage:
We do long time dresses for some famous brands, we also make dresses for designers in European and USA client, please trust us, our strong team could make sure each dress will be your dream dresses.
