High Fashion Sweetheart Gray Prom Dresses Ball Gown Evening Dresses

Q: Does the dress can be custom made?

A: Yes! We offer free customized service, just select "Custom Color" or "Custom size" and tell us what color you like, your actual measurements or other special requirements.

Q: Can I rush the order?

A: Yes! If you want to receive the dress asap, we can do rush order for you, but there will be an urgent fee.

Q: How long will it take to make a dress?

A: It depends on the dress structure, usually, we need 8 to 15 working days to finish a dress.

Q: Do you ship worldwide?

A: Yes! We ship worldwide by international express such as FedEx, UPS, DHL,Aramex,TNT,DPD,EMS,DPEX etc.

We currently accept PayPal ONLY. All credit card (Visa / Master) will be accepted by PayPal.

To USA/Ca/AU/Mexico:about 2-8 business days

To Europe/Asian:about 4-9 business days

Others:about 6-12 business days

International shipping requires more complicated shipping procedures (such as both countries customs, transit stations etc.), it will probably take longer time for your items to arrive at the final destination. Thank you for your understanding on this matter.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

1.Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.

2.Orders canceled 2-4 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

3.Orders canceled after 4 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

4.Once your order has been shipped, it can no longer be cancelled.

1. Please contact us within 2 days (48 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.

2. Item(s) must be returned in its original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, no perfume.

3. It is buyer’s responsibility to pay the shipping fee of sending back and exchange.

4. Just quality problems or size mistake, we accept returning.

5.Custom sizes, custom style and custom color can not be returned, because it is custom made for you.

1.This dress does not include any wedding accessories such as gloves,veils and the crinoline petticoat(showed on picture).

2.Since computer screens have chromatic aberration,especially between CRT screen and LCD screen,we can not guarantee color will be exactly same as pictures you saw.

3.We are proud to provide you with the best quality products and customer services at the lowest possible price.

If you have any questions or comments, Please email to us .You will reply you within 1-3 working day.