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Where is the store based?  ¿Dónde se ubica la tienda?

Shenzhen Shi, China, store is located in Spain but products are shipped directly through our supplier in China to all countries

Shenzhen Shi, China, la tienda tiene su sede en España pero los productos los envía nuestro distribuidor directamente desde China a todos los países

How can I contact with you? ¿Cómo puedo contactar con vosotros?  

You can contact with us in shopkawaiiclothing@gmail.com

Puedes contactar con nosotros en shopkawaiiclothing@gmail.com

Are sizes the same as Europe or USA? ¿Las tallas son como en Europa o Usa? 

No, we sell asian clothing, sizes are different, it is smaller than European or USA sizes, measurements in cm are written in the description of the product, please check this measurements before buying

No, nosotros vendemos ropa de tallas asiáticas, tiende a ser más pequeña, las medidas en cm están escritas en la descripción del producto, por favor mídete para asegurarte

How long will it take to receive my order? ¿Cuánto tiempo tarda en llegar el pedido?

Stardard Shipping with China Post Airmail with tracking number of the package takes 30-40 days to arrive, processing time can take 1-10 days, but sometimes it can take even more because in some cases factory has to produce the item and this takes time, so please be patient

El envío estándar con China Post Airmail con número de seguimiento del paquete tarda en llegar de 30-40 días, el tiempo para procesar el pedido puede ir de 1-10 días, pero a veces puede tardar incluso más porque en ciertas ocasiones la fábrica tiene que fabricar el producto y esto lleva su tiempo, por favor ten paciencia

Will my items be sent in one package? What about customs? ¿Mis productos serán enviados en un paquete?¿Qué ocurre con las aduanas?

For logistical reasons, items in the same purchase will usually be sent in separate packages, even if you've specified combined shipping.We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. We usually send orders in separate and smaller packages to avoid customs but they can be stopped anyway

Por razones logísticas los productos de una misma compra serán enviados a menudo en paquetes separados, incluso cuando hayas especificado el envío combinado. No somos responsables de cualquier tasa una vez que los paquetes se han enviado. Al comprar nuestros productos aceptas que uno o más paquetes puedan ser enviados y que podrían ser objeto de tasas adicionales cuando lleguen a tu país.

What are the paying methods? ¿Cuáles son los métodos de pago?  

We accept Paypal and credit card

Aceptamos Paypal y tarjeta de crédito

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.

2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.

3) You can use the PayPal as you want according to the on-screen instructions.Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

Our webstore is GDPR compliant, every store visitor has the right to demand a copy of his/hers personal details collected by us, and can even ask us to delete all these details permanently.After reading this, the visitor keeps browsing the site, it means he/she fully agrees with these terms and gives full consent to use his/hers personal details for the legally approved and business-necessary purposes. If the visitor doesn’t agree to the terms, he/she must leave the site immediately. If the person has already given consent to use his/hers data, but now wants to withdraw it, he/she should contact us by email and ask to delete all the data.

-What do we do with your information?When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.Email marketing: With your permission, we may send you emails about our store, new products and other updates.External product suppliers and stock keepers receive the details of the order contents and the buyer’s shipping address: the data is necessary for them to arrange the shipmentMultiple suppliers are cooperating with the store, and for every particular order, it might be a totally different companyIn order to figure out what exact supplying/stocking company received the data of this particular buyer, the buyer can write a request email to you

-How do you get my consent?When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.How do I withdraw my consent?If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at shopkawaiiclothing@gmail.com

-DisclosureWe may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.Payment:All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

-Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us.

-Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

-Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

-Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Instructions for returning goods

If you wish to make a return, send us an e-mail, or a message containing your name, address, e-mail address, the order number and a specification of which items that the return relates to.Ship the items for return within 14 days of the date of the notification.You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.If possible, please provide us with a tracking number for the return shipment.If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.

Kawaii Clothing's General terms and conditions

These general terms and conditions apply when you place an order from Kawaii Clothing, company registration no ES 09049564F on kawaiiclothing.By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. You also confirm that you have read the information on personal data and cookies and approve the use of such dataWe sell products to multiple jurisdictions and these General Conditions are set out to be global . Still, depending on the jurisdiction in which you live, mandatory law may also apply. Accepting these General Conditions, you understand and accept that any order, purchase or transaction is made exclusively between the Company and the Customer

How can I contact with you? ¿Cómo puedo contactar con vosotros?  

You can contact with us in shopkawaiiclothing@gmail.com

Puedes contactar con nosotros en shopkawaiiclothing@gmail.com