1,Customized service and Rush order are available.
Our email address:Prettypromlady@hotmail.com
This dress could be custom made, there are no extra cost to do custom size and color.
2. Size: standard size or custom size, if dress is custom made, we need to size as following
bust______ cm/inch
waist______cm/inch
hip:_______cm/inch
Height with Shoes :_______cm/inch ( height is from your top head to your toe,without shoes)
Height without Shoes :_______cm/inch
3. Shipping time : rush order within 15 days to arrive you (but we need charge you more extra $30 for rush .
*** usually need more than 25 days to arrive you .
Tailoring Time: 15-22 Days.
Shipping Time: 5-10 Days.
Total Time: 20 -32 Days.
if you are urgent to get the dress please note me in advance .
4, Shipping: by UPS or DHL or some special airline.
5, Payment: Paypal, bank transfer, western union, money gram and so on.
6, Return Policy:
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc. Lace Evening Dress
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.
9, Custom taxes
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
The total time for receive your dress after placing the order is 2-4 weeks( including tailoring and shipping time)!Shipping by DHL or UPSTell Us Your Phone number is necessary for shipping information, please leave us your Phone number when you place order, thanks so much
1). You must contact us within 2 days (48 hours) of receiving your gown. Please describe the problem with the item received and the reason for the return.
2). Items must be returned in their original condition with no signs of wear, tear or odor.
3). The return shipping fee will be borne by the buyer. It is the buyer's responsibility to pay for return and exchange shipping.
4). The shipping method we use for you, when you send it back, you must use the same shipping method.
We will accept returns if there are quality problems, we also refuse any unreasonable returns.For custom and plus size order, sorry we can't accept returning. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. because even they returned, we can't sell them again in the future.
1. Contact us within 7 days after you receive the items.
2.We will send new dress once we received the item you returned.
3.You need to pay the return shipping fee and the shipping fee of new dress.
-Unpaid order will not be processed. If you do not need it, please simply ignore it.
-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.
-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
-Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.
-Once your order has been shipped,it can no longer be cancelled.
If you need to cancel your order, please email for help.
Our dress size is true to our size chart.So please double check our size chart and make sure the size fit. We also offer custom size, not extra cost.
As all of our dresses are hand-sewn and made to order, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would check the size and measurements before we ship them. Therefore, the mistake on size and measurements are very rare.