Long Sleeve Embroidered Bridal Gown, Lace Bridal Gown, Long Sleeve Ball Gown, Custom Gown

Return Detail

In order for your return or exchange to be accepted, please carefully follow our guide:

1). Contact us within 2 days of receiving the dress.

2). Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.

3). The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.

4). The tracking number of the returned item must be provided together with the reference code issued.

5). If you prefer to exchange dresses, then a price difference will be charged if more expensive.

6). You are required to pay for the shipping fee to return or exchange the dress.

7).I do not refund orders of 20 dollars and below. All sales of 20 dollars and below are FINAL SALE.

Please understand, We cannot refund RETURN SHIPPING cost.

Thank you for reading.

We know that ordering dresses for your special occasion is an important job, so we have a cancellation policy. However, it is important to note that our dresses are produced to order and once the creation process begins, the materials cannot be reused. The good news is that after you place your order, you still have time to make up your mind. For more information, see the cancellation policy below.

Our cancellation policy

1. Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.

2. Orders cancelled 1-3 days after payment confirmation will be eligible for a partial refund, including full shipping and 50% of product purchase price.

3. Orders cancelled 3 days after payment confirmation will be eligible for a partial refund, including full shipping costs.

4. Once your order is sent, it cannot be cancelled anymore