New Fall Winter 2013/14 Cute Bear Fluffy Fleece Velvet Jacket Coat

Of course, you can. but you need to pay it's shipping fee when it's returned. At same time, we won't return it's shipping fee, just return the goods' money

Redrose is dedicated to customers and do it's best to serve you fast. Most of the orders are shipped in 1~5days from your purchase, some orders in 3~5days or just after few1~2days. We ship on Sunday too, not on Saturday because the couriers express services are closed in China and Hong Kong. If you have any question regarding the items we sell in our store, please send us an email and we'll answer immediately, sometimes after few minutes :) . If you are not happy with the item you receive, please send us an email to:rose521a@outlook.com. We'll find a fast solution that can make you happy.

From 8th December all items are shipped worldwide by fast Hongkong post severice from Shenzhen,China.

Since 8th December all orders we ship fast Hong Kong post. More expensive and faster than China post service. We try our best to ship within 1~5 days from receiving the payment. The delivery of the parcel depends on the efficiency of your local postal service. Arrival time may vary between 10 days and 35 days after shipping. After the shipping we will forward you the parcel tracking code that you can check on your country postal service website. Please email us if you have more questions regarding the delivery.

You can check it by www.17track.net or your country's post website.

Yes, we can ship with Dhl or Fedex. Contact us(rose521a@outlook.com) if you need a faster delivery, we'll get back to you with the best delivery quotation for your destination. Please remind that at moment we can't ship outside the planet Earth.

Returns are accepted only the item is some quality question. We don't accept return for handmade and custom made items. We don't refund shipping costs. Email us(rose521a@outlook.com) if you have questions about the return.

We accept return if A. we sent you the wrong item, wrong size, wrong color or wrong style goods. B. there is any quality problem In other cases, the shipping cost of returning is on customer side. Customer has to mail the goods to our return address in China. We suggest using the registered mailing service since customer will be responsible for any missing or damage during the return shipment. We will deduct 30% of the total order cost as our restock process fee and the first shipping cost will be deduct as well. The rest payment will be refund to the same PayPal ID or credit card within 2 business days after we have signed the return goods. All orders must be return in its original package with all the tags on within 3 business days after you signed for it. We reserve the right to refuse all refunds (at our discretion) for the following reasons: if the product(s) have clearly been worn and used... i.e. food stains, perfume smells, tears, rips or other signs of use and abuse that were