Fortune, Cookie, Necklace, Good, Luck, Fate, Gold/ Silver, Necklace, For Gift

✰ Thank you for visiting us, we recently opened our LuuLLa shop based on our 7 year offline jewelry shop experience

✰ We are so pleased to show our handmade item to LuuLLa, if you have any questions, please, contact us anytime again. Thank you

✰ We ship your item in 1-3 BUSINESS DAYS via Canada Post upon receipt of your payment.

✰ It will take 7 to 14 BUSINESS DAYS(weekend, holidays are not included) from Toronto Canada to the US, 3 to 14 BUSINESS DAYS to Canada, 2 weeks to 6 weeks to other countries and it will go to your mail box, so, please, check your mail box often in EXPECTED delivery week

✰ It doesn't come with a tracking number, but it is very safe way as it will be returned to us if something is wrong with the address. As long as this address is correct, you will receive your item safely. We appreciate your patience

✰ 5 business days or 4 business days expectied parcel or 3 business days guaranteed express parcel are available for US customers with extra $11, $16, $29

✰ These options come with a tracking number. If you would like to choose these options, contact us as soon as you place an order.

✰ We only accept Paypal, money order, personal cheque

✰ We don't accept credit card or debit card directly, but you can link them to Paypal in www.paypal.com

✰ If you would like to pay with check or money order, double check if your address and recepient are correct before you send, we will send your item as soon as we receive your check or money order

✰ International customers are responsible for any customs charges that are levied by your country's custom office.

✰ Refunds and exchange are available within 7 days of receiving your purchase.

✰ Earrings are exception and non-exchangeable nor refundable due to the hygienic matter.

✰ Please, click on the "contact" button and tell us before sending item back to me.

✰ Items should be sent in unused condition and in original packaging

✰ I would appreciate if you provide me with reason of refund/exchange if possible

✰ Most of not receiveing items are because buyer gave us a wrong address, so if you don't receive your item, double check if you gave us a right address

✰ According to our experience, 90% of not receiving items are because customers gave us a wrong address, 7% is a just delay, 2% is because of malicious customers or competitors, only less than 1% is the actual missing becuase of unsolved reasons

✰ If you don't receive your item, we will appreciate if you contact us first before you open the case

✰ We are not responsible for any not receiving issue that is caused by wrong address customers give us, please, double check your mailing address when you place an order

✰ We are located in Toronto ON Canada

❤ Email: info@simplecrystal.net

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