All fo our dresses are made to order, so please allow 2 -3 weeks for production. Guaranteed han dmade by our talented tailors.We are glad to make this dress for you by custom orders, so we prefer to make this dress according on your measurements and desired length.Measurements, which should be taken strictly according to the above instruction by professional, not by yourself.
1. Full Bust = inches or centimeters
2. Waist =
3. Hips =
4. Length from hollow to floor without heels =
5. Lenght from hollow to floor with heels on =
6. Natrual height without heels =
7. Natrual height with heels =
8. Dress color =
9. Event date =
10. If you are from Brazil, please kind tell us CPF number =
It's really so necessary, without CPF number, the dress can't be shipped;
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Things you need to know before place us the order:
1. Accessories: The bidding is only for the dress, not including any accessories such as gloves, jacket, wedding veil, or petticoat and so on, please tell us if you also want to order the accessories, we will give you good price;
2. Extra charges: Please be noted that we will need to charge you USD 30 extra if you are plus size, which is bigger than US size 18W;
3. Changes: We usually don't accept changes on the original design, but if you really want to change, we can do our best to do it for you, but if the final effect is not as nice as you expected, we don't accept return and refund, please be noted;
4. Processing time: We already displayed in the product page that we will need around 18-30 days to finish your dress, and another days for shipment, if you need the dress very urgent, please do remember to ask us whether we can do it or not before you placed the order; We don't accept the cancellation which is still in the processing time;
5. CPF/CUIL/NIF: If you are from Brazil, please do remember tell the receiver's CPF number; if you are from Argentina, please write us the receiver's CUIL; if you are from Angola, please write us the receiver's NIF in the message box, it's really necessary when we send the dress to you;
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Package & Shipment:
1. Your dress will be packed in a waterproof plastic bag firstly, and then in professional DHL/EMS/UPS shipping bag;
2. We work with DHL, UPS, EMS, Aramex, China Post Air Mail, you can choose right one you want; We also use other post office depend on different countries and safety, and we will inform you the tracking number after post;
Cancellations Policy:
1. Orders cancelled within 24 hours after payment confirmation will be eligible for a full refund;
2. Orders cancelled within 1--3 days after payment confirmation will be eligible for a partial refund, consisting of the full shipping cost and 50% of the product purchase price;
3. Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 40% of the product purchase price;
4. Once your order has been shipped, it can no longer be cancelled;
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Returning & Refund:
Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress;
1. If you are returning dresses or accessories, please make sure they are in their original condition unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
2. The shipping fee when you sent the dress back will be on your account, please be noted;
3. For return of custom made dresses, a restocking fee of 30% of the product purchase price will be charged, please be noted;
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Feedback:
After you got the goods:
1. If you like it, please kindly give us 5 stars feedback and nice reviews, we will appreciate it so much;
2. If you don't like it, please contact right away, we will do our best to help you to solve the problem;
Enjoy your shopping!
1. If return problem is caused by us, we accept return and refund you in full. Please check the followings to know more:
If you received a damaged product, we accept return;
If the product you received is not the color you ordered, we accept return; (Color may vary by different monitors, so a little color deviation is normal.)
If the product you received is not the size you ordered, we accept return. (1-3 centimeters difference is normal, we do not accept return)
Notice:
(1). Return request will not be accepted by personal preference.
(2). Custom sizes, custom style and custom color can not be returned, because it is custom made for u
(3). Buyer pay for the return shipping fee, we will refund u by paypal after dress arrived us.
1. Please contact us within 48 hours after receiving products.
2. Please send email to us to illustrate the reasons you want to return your products. In the email, please attach the photos of defective products within 48 hours.
3. Your email will be processed by our reviewing department within 2 working days.
4. After investigation, if it is our fault to make the error order, we take the full responsibility and refund you in full.
5. After the final investigation, the product must be shipped back to us within 15 business days(customer assumes the shipping cost). Only after you get our permission, and we will give you the corresponding refund.
Notice: For the returned product, please make sure they are in original condintion-intact, unworn, unwashed, undamaged, unaltered and clean.
6. If return or exchange problem is caused by yourself, we will not accept return.
Notice: Please check our size chart carefully before ordering.
Can I Cancel My Order?
Because of some reasons, customers would like to cancel their order after payment. For this issue, please check our policy as followings:
1. If you ask for order cancellation within 24 hours after payment, we will cancel it for you and give you full refund.
2. If you ask for order cancellation within 24-48 hours after payment. We only refund you 50% product total plus shipping fee. Because your order is processing by factory 24 hours after your payment.
3. No refund 48 hours after the payment, we will not accept your order cancellation
For Special Occasion Dresses, Wedding Dresses:
All the dresses are not in stock, whether choosing a standard size or custom measurements, all our dresses are personally tailored for you from scratch. Now, we need about 12-15 days to processing your order and about 5-7 days for shipping. So, we advise you to expect the delivery to take approximately 17-22 days. For rush order, dress can be finished in 7 days, and then 5-7 days for shipping, So, that means, if you choose rush order, dress will take about 12-14 days to you, your patience means you get the best designs and quality. Definitely worth the wait!
For Casual Dresses, you can get the item you ordered about 10 days after you placed order.
For Special Occasion Dresses, Wedding Dresses:
There will need 7 days to finish your dress if you choose rush order, and then 5-7 days for shipping, that means, you need about 12-14 days to get the dress after you placed the order.
For Casual Dresses, generally speaking, for casual dresses, you can get it around 10 days after you place order, but if you need in a hurry, please contact me, we will rush that for u.
or Wholesale service, please contact us. More Discount are waiting for you.
Free Custom Made Good Quality Prom Dresses, Wedding Dresses, Evening Dresses, Wedding Party Dresses!