Star And Moon Stud Earrings - Star Earrings - Moon Earrings - Star Moon Jewelry - Star Moon Accessories

All items are ship worldwide from Singapore via Singapore Post (Registered Article with tracking number). Buyers will be responsible for any import duties that their country may apply to their goods.

This means somebody need to be at home to receive the package because it is registered.

Please allow 1-3 business days to process and dispatch your purchase upon receipt of payment to the address registered on your LUULLA account not your PayPal address. Please ensure that your LUULLA address is correct and updated before check out.

We will let you know via email once the item has been dispatched. Note: If you pay by e-check via PayPal, it will take about 3-5 business days to clear. The order cannot be dispatched until your payment has cleared.

Estimated Shipping Time:

► Singapore (usually takes 3-5 working days)

► Worldwide (usually takes 8-17 working days)

You can track your order online via Singpost

http://www.singpost.com/index.php?quickTool=TrackItem#Quick

Damaged Items:

If your purchase was damaged during shipping or in the creating process, please contact us and attach the picture of the damaged items. Please let us know within 5 days after you received your purchase.

Lost purchase:

We cannot be responsible for package lost in transit. Once the package has been sent, we have no control over mail services. Please contact the post office directly. We will try our best to help you. We would appreciate your understanding and your patience.

Refund:

If you are not satisfied with your purchase for any reason, please contact us. We will do everything in my power to make you a satisfied customer. Once feedback is completed a transaction is Closed and nothing further will be done.

**In a case where a refund is issued, shipping is never refunded. Shipping is at the customers expense. The item must be returned in perfect condition and in its original packaging. All returns / exchanges must be authorized by us.

We only accept PayPal. (or credit cards via paypal)

If you do not have PayPal account you can order by credit card through PayPal-choose the PayPal option during checkout, submit your order and "pay now"- scroll down and choose the option "credit or debit card". You don't need to sign up for using PayPal.

Note: if you paid with e-check this process could take 3 to 5 business days for the payment to clear. An eCheck is a payment made directly from a bank account. We will wait for the payment to clear before shipping this order. No item will be dispatched until payment is cleared.

Basic Jewellery Care:

In order to keep jewelry from getting darker, do not shower or perfume with the jewelry on.

Do not use abrasive compounds to clean the jewelry, you can wipe it with a soft fabric.