Rush My Order

We accept Paypal payment

DHL, UPS, EMS, FEDEX, it will take about 3-10 days to get your dress after it is finished. for Countries like Brazil, will take about a week for EMS

What kinds of condition can be returned?

1. If return problem is caused by us, we accept return and refund you in full. Please check the followings to know more:

If you received a damaged product, we accept return;

If the product you received is not the color you ordered, we accept return; (Color may vary by different monitors, so a little color deviation is normal.)

If the product you received is not the size you ordered, we accept return. (1-3 centimeters difference is normal, we do not accept return)

Notice:

(1). Return request will not be accepted by personal preference.

(2). Custom sizes, custom style and custom color can not be returned, because it is custom made for you.

(3.). Shipping fee not refund, and buyer need to pay for re-sending fee to China.

1. Please contact us within 48 hours after receiving products. this is our mail: bestpromshop@hotmail.com

2. Please send email to us to illustrate the reasons you want to return your products. In the email, please attach the photos of defective products within 48 hours.

3. Your email will be processed by our reviewing department within 2 working days.

4. After investigation, if it is our fault to make the error order, we take the full responsibility and refund you in full.

5. After the final investigation, the product must be shipped back to us within 15 business days(customer assumes the shipping cost). Only after you get our permission, and we will give you the corresponding refund.

Notice: For the returned product, please make sure they are in original condintion-intact, unworn, unwashed, undamaged, unaltered and clean.

6. If return or exchange problem is caused by yourself, we will not accept return.

Notice: Please check our standard size chart carefully before ordering

Can I Cancel My Order?

Because of some reasons, customers would like to cancel their order after payment. For this issue, please check our policy as followings:

1. If you ask for order cancellation within 24 hours after payment, we will cancel it for you and give you full refund.

2. If you ask for order cancellation within 24-48 hours after payment. We only refund you 50% product total plus shipping fee. Because your order is processing by factory 24 hours after your payment.

3. No refund 48 hours after the payment, we will not accept your order cancellation.

For Special Occasion Dresses, Wedding Dresses:

There will need 7-10 days to finish your dress if you choose rush order, and then 3-5 days for shipping, that means, you need about 10-15 Working days to get the dress after you placed the order.

It will cost you extra 30-50USD for rush order fee, it depends on the designs of the dresses.

If you have any questions about dress or your order, pls free to contact us at: bestpromshop@hotmail.com, we will do our best to reply you asap!