Our Email Address:
happybridal2017@outlook.com
How to Order:
How to choose color after purchase
Step 1: click on "Add to Cart"
Step 2: choose check out
Step 3: fill your Standard size or Custom size,to make perfect fit,we suggest fill your custom size,please read "How to Measure"
Step 4: Check Out,and write your detail shipping information including shipping phone number.
Description of long prom dress
1, Color: picture color or other colors
3, Size: standard size or custom size, if dress is custom made, we need to size as following
bust______ cm/inch
waist______cm/inch
hip:_______cm/inch
height :_______cm/inch( It is from your top head to your toe,without shoes)
heels :_______cm/inch
prom date :_______
4, Delivery time:
Rush order: within 15 days, please add $30.00 by this link
, this cost is paid for prior shipping and sewers who would like to work extra time to finish this dress.
Normal time: Within 25 days (From May to Dec)
Around 30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.
5, Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
6, Shipping: by UPS or DHL or some special airline.
7, Payment: Paypal, bank transfer, western union, money gram and so on.
8, Return Policy: long prom dress
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.
9, Custom taxes
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
Our advantage:
We do long time dresses for some famous brands, we also make dresses for designers in European and USA client, please trust us, our strong team could make sure each dress will be your dream dresses.
This item is ready to ship in 2-3 weeks.Item ships worldwide from China.
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!
We will accept returns if there are quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.
But for custom order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Colour, Wrong style, Damaged dress Which made by us- 100% Refund or remake one or return 50% payment to you, you keep the dress.
Our normal shipping time is within 20 days, and our rush order delivery time is within 10 days, the cost for rush order is $30. This cost is paid for first class of express and sewer who would like to work extra time to finish this dress.
Each dresses packed into water proof, the outside if package from express, such as DHL, UPS, please iron dress when you receive them, as it has been packed tightly during shipping.
Standard size or custom size
There are no extra cost to do custom size, so we usually suggest custom size, as size of your maybe not the same as standard size, if you want custom size, we need following measurement
1.Bust=_____ inches
2.Waist=_____inches
3.Hips=________inches
4.Shoulder to Shoulder from back = ___ inches
5.Shoulder to nipple = ___ inches
6.Shoulder to floor through nipple no shoes=________inches
7.Full height from top head to floor no shoes=______inches
8.The dress shoes height=______inches
9.Arm length:= ___________inches(this size is for sleeve dress)
10.Armhole:= ___________inches(end of arm,this size is for sleeve dress)
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
Most brides order dresses at a time, we recommend this way, firstly, we could use the same roll material to make them, then it could avoid dye lot shading, secondly, the shipping cost will be half charged from second dress to last one.
Just give us all the information in the note, for example
Dress A
Bridesmaid name:
Color:
Measurement:
Dress B
Shiping by Fedex, DHL, UPS and so on.
Delivery time is within 25-30 days normal order, 15-20 days for rush order..
We paid the insurance.
1, unpaid order: could be cancelled within 2-3 days.
2, paid less than 3 days, 50% cost of dress and shipping cost could be returned,
3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned.
4, dress has sent, can't return the payment to you.
We accept payment by Paypal, Credit Card, western union, money gram, bank transfer and so on.
If your credit card was refused, please use following way,
You can choose payment by credit card Through PayPal even if you don't have Paypal account, please see following
Choose PayPal as your payment method and click Check out with PayPal.
Once You're Redirected to Paypal
1) Instead of choosing to pay with your PayPal account, select the option to pay with a debit or credit
card.
2) You'll then be prompted to fill in your billing and credit card information.
3) You'll also be asked whether you want to save your information with PayPal. Uncheck the box if you don't
want to. You'll still need to enter your email address so PayPal can send you a receipt.
4) Click Continue to return to Checkout to review and submit your final order.