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Our email is http://www.luulla.com/store/sposadress, please try to send message, then you will be get answered soon.

Order Process

1, Choose the dress you like or send us your own designs.

2, Choose your size, color and leave all your request in the note list.

3, Add dresses to cart and give us all the information in the note list, then pay it

For multiple pieces, you could give us all the information as following

Dress A

Bridesmaid name:

Color:

Measurement:

Dress B

......

4, If you have Paypal, you could pay us directly online, if you have credit card, you could apply a paypal and link it with credit card, then paypal could get payment from your credit card, if you choose pay by others, it need to pay offline, such as bank transfer, western union or money gram.

5, We will contact with you to confirm the order when received your order.

Shiping by Fedex, DHL, UPS and so on.

Delivery time is within 25-30 days normal order, 15-20 days for rush order..

We paid the insurance.

Most buyers from Unite States no need to pay customs taxes, But buyers from other countries need to pay taxes, but general speaking, we just wrote less price on the invoice, then you pay less customs taxes.

Please take note that it's express collection charges for customs tax, it's not shipping cost, all shipping cost has been paid by us already.

Because of taxes, if customers refuse to receive them, we can't send full payment back, it will also cause us extra taxes again if goods returned.

We will accept returns if there are quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free modify.

Please see following for the list of quality issues that are fully refundable for:

Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.

In order for your return or exchange to be accepted, please carefully follow our guide:

1. Contact us within 2 days of receiving the dress.

2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.

3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.

4. The tracking number of the returned item must be provided together with the reference code issued.

5. You are required to pay for the shipping fee to return or exchange the dress.

Payment: we accept payment by paypal, western union, money gram, bank transfer and so on.

Buyers need to pay taxes.

Cancellation policy:

1, unpaid order: could be cancelled within 2-3 days.

2, paid less than 3 days, 50% cost of dress and shipping cost could be returned,

3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned.

4, dress has sent, can't return the payment to you.

Hong Kong Island, Hong Kong

1. Choose custom size or standard size, then add it to cart, click "CHECK OUT" then you will be directed to second page.

2. Give us your custom measurement, color and other requests in the note list, then we will confirm with you again when we receive your order.

If you want to give us your custom measurement, we need following measurement.

bust______ cm/inch

waist______cm/inch

hip:_______cm/inch

shoulder to shoulder :_______cm/inch (measured from back of shoulder)

shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)

shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)

shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt)

nipple to nipple:_______cm/inch

armhole__________cm/inch (end of arm

Yes!

If you can't make sure color, you can order fabric swatch by this link:

http://www.luulla.com/store/sposadress

Please leave style number and color name in the note list, we will confirm with you again when we receive your order.

Delivery time is around 3-6 days now.

Rush order: 15-20 days, please pay extra $30 by this link: http://www.luulla.com/store/sposadress

Normal time: Within 25 days (From May to Dec)

Around 30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.

We accept payment by Paypal, Credit Card, western union, money gram, bank transfer and so on.

If your credit card was refused, please use following way,

You can choose payment by credit card Through PayPal even if you don't have Paypal account, please see following

Choose PayPal as your payment method and click Check out with PayPal.

Once You're Redirected to Paypal

1) Instead of choosing to pay with your PayPal account, select the option to pay with a debit or credit

card.

2) You'll then be prompted to fill in your billing and credit card information.

3) You'll also be asked whether you want to save your information with PayPal. Uncheck the box if you don't

want to. You'll still need to enter your email address so PayPal can send you a receipt.

4) Click Continue to return to Checkout to review and submit your final order.

We sure do, shipping worldwide!

We will accept returns if there are quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.

We Don't accept return if there are no problems with dress!!!

For custom order, sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.

Please see following

Wrong Size, Wrong Color, Wrong style, Damaged dress Which made by US- 100% Refund or remake one or return 50% payment to you, you keep the dress.

In order for your return or exchange to be accepted, please carefully follow our guide:

1. Contact us within 2 days after you receive goods

2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.

3. The returned item must be in perfect condition (as new)

4. You are required to pay for the shipping fee to return

Shiping by Fedex, DHL, UPS and so on.

Delivery time is within 25-30 days normal order, 15-20 days for rush order..

We paid the insurance.

1, unpaid order: could be cancelled within 2-3 days.

2, paid less than 3 days, 50% cost of dress and shipping cost could be returned,

3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned.

4, dress has sent, can't return the payment to you.

Most buyers from Unite States no need to pay customs taxes, But buyers from other countries need to pay taxes, but general speaking, we just wrote less price on the invoice, then you pay less customs taxes.

Please take note that it's express collection charges for customs tax, it's not shipping cost, all shipping cost has been paid by us already.

Because of taxes, if customers refuse to receive them, we can't send full payment back, it will also cause us extra taxes again if goods returned.

Yes, please send photos or sketch to our email: sposadress@outlook.com , then I will tell you whether we can do it or not.

Since most brides order 4-12 pieces of bridesmaids dresses at a time, so we have already offered wholesale price.

We don't charge extra cost to do custom size and color here.

Further more if you order several dresses at a time, shipping cost from second one to last one will be half charged.

Our dresses run true to size, if dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well.

For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5''.

Don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement is not accurate.

There are no extra cost to do custom size and color here.