Custom-Made Measurements:
You can make the dress in standard size or custom size. Each dress could be custom made, and there is no extra cost to do custom sizes. Please choose the “Custom Made Size” when placing the order and leave us your custom size according to the following format during checkout.
Bust: ______ cm/inch
Waist: ______ cm/inch
Hips: ______ cm/inch
Length from hollow to floor:______ cm/inch (barefeet,without shoes)
Natural height : ______ cm/inch (height is from your top head to your toe,without shoes)
High heels:______ cm/inch
Shoulder to shoulder :_______cm/inch (measured from back of shoulder)
Nipple to nipple:_______cm/inch
Armhole__________cm/inch (end of arm) only used for one shoulder or sleeves of the dress
Event date: ______ (We need to make sure the dress will be shipped in time)
You are suggested to measure the sizes strictly according to the above instruction by professionals.
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Delivery time
Customized products
Standard receiving time (starts from the date when you pay successfully) = Tailoring/Processing time (around 10-15 days) + shipping time (around 3-8 days).
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Cancellations Policy:
Orders cancelled within 24 hours after payment confirmation will be eligible for a full refund;
Orders cancelled within 1--3 days after payment confirmation will be eligible for a partial refund, consisting of the full shipping cost and 50% of the product purchase price;
Orders canceled after 3 days of payment confirmation will be eligible for a partial refund, consisting of the full shipping cost and 40% of the product purchase price;
Once your order has been shipped, it can no longer be cancelled.
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Return Policy
We will accept returns if dresses have quality problems, wrong delivery time. We also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modification.
The following issues are fully refundable: Wrong Size, Wrong Color, Wrong style, damaged dress- 100% Refund, remake one or return 50% payment if you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days after receiving the dress (please let us know if you have some exceptional cases in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality. This also applies to the wrong size, incorrect style, and mismatching color issues.
3. The returned item must be in its perfect condition (as new). You can try the dress on, but be sure not to stretch it or make any dirty marks. Otherwise it will not be accepted.
4. You are required to pay for the shipping fee to return or exchange the dress.
