Customer Reviews:
Ratings
4.6 / 5
Items Sold
564
Total Reviews
231
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Reviews from buyers
Reviews from buyers
Ordered this dress over a month ago and still no sign of it! Be very cautious if you are ordering from this company! I called DHL and they only created a shipping lable, but never actually shipped the dress.Not sure we will ever get the dress and hoping we can get a refund!! Total sham
Reviewed by Candace Temme on March 13, 2020
Well i ordered this dress previously and wanted to exchange return but have not heard back so i placed this custom order in hopes to get the right size for my daighter
Reviewed by jacquelineochoa2010 on February 4, 2019
I was very excited for the dress I had ordered as Bridesmaid dress, however, the dress I received looks NOTHING like the picture shown. I have reached out to Luulla support regarding this issue, and the seller has still not replied. Luulla would only process the refund if I agreed to pay for the return shipping. It is very disappointing because I had already paid $35 for shipping initially, and for me to pay for return shipping for a product that is misrepresented is ABSURD. I have filed a claim through my credit card. I would NEVER purchase from this seller or even Luulla. Next time I know to only buy from a more reputable website.
Reviewed by Karrianna Yu on July 22, 2018
horrible service. The dress came and was too big. I have reached out to them multiple times in order to return the dress and haven't gotten any response back.
Reviewed by Haley Sorensen on May 25, 2018
dress came with a massive stain on it, the material is nothing like it looks in the picture and the quality is hurnedous. Not happy at all !
Reviewed by Freya Sutherland on April 16, 2018
Horrible experience I suggest you think twice before making your purchase. It took nearly 3 weeks for this seller to even ship my package. When finally received this dress looks NOTHING like the image on this site. Slow to reply on questions about verification of shipment...took 3-4 days to reply. Guess that's what you get from ordering from a site like this.
Reviewed by Pamela_1388 on April 6, 2018
Dress was NOTHING like the picture, was absolutely disgusting and I am furious at how awfully inaccurate it was. They also claim that all dresses are custom made so you cannot return however I didnt send a custom size, I selected the standard US2, so it wasnt custom- NEVER BUY FROM HERE
Reviewed by Jennifer Fermin on March 28, 2018
Awful service! Will tell everyone never to buy from here.
Reviewed by Maria Zagorski on January 30, 2018
Too small
Reviewed by Jenna Yeager on December 8, 2017
It’s been 2 weeks and haven’t even gotten it
Reviewed by Joceline lesdema on September 13, 2017
my dress has not been delivered it has taken over a month and now has been sent back to the seller
Reviewed by Ceyda Mustafa on May 27, 2017
The picture shows the dress as gray. I ordered the dress as is in the picture but received the dress in burgundy.
Reviewed by Emma Dray on May 9, 2017
Hello, we would like to know where is the order? We still have not received anything? Thank you for your understanding
Reviewed by Debons Gene on May 21, 2017
Wrong dress and broken zipper
Reviewed by Caitlin Rutherford on April 24, 2017
Canceling my order. I have contacted the seller several times with NO REPLY. I ordered this item over a month ago without any feedback.
Reviewed by Jill Allen_1 on April 13, 2017
The transaction was fine but they couldn't even make the dress because they didn't know where the lace was and it seemed like they didn't even plan on telling me.
Reviewed by Tayway23 on March 28, 2017
Too big and won't except returns.
Reviewed by mgoldie on April 8, 2017
color is completely different than the picture.
Reviewed by Kylie McCartney on March 21, 2017
Absolutely awful! The dress I received looks nothing like the one pictured and ordered. I contacted seller the very next day - and FOUR more times after that. FINALLY they responded (conveniently after 10 days), saying I was over 10 days. Which I was absolutely was not. THIS IS A SCAM!!!!!
Reviewed by Jennifer Totin on March 8, 2017
The dress was well made as far as construction, and the color was beautiful, but the dress looked nothing like the picture. We want a refund. Please let me know how I can return the dress.
Reviewed by Misti Steger on September 28, 2016
