1). You must contact us within 2 days (48 hours) of receiving your gown. Please describe the problem with the item received and the reason for the return.

2). Items must be returned in their original condition with no signs of wear, tear or odor.

3). The return shipping fee will be borne by the buyer. It is the buyer's responsibility to pay for return and exchange shipping.

4). The shipping method we use for you, when you send it back, you must use the same shipping method.

We will accept returns if there are quality problems, we also refuse any unreasonable returns.For custom and plus size order, sorry we can't accept returning. And we do not accept return for try-order. If you just need one dress, please DO NOT order more than one dress and return other dresses you do not like. because even they returned, we can't sell them again in the future.

1. Contact us within 7 days after you receive the items.

2.We will send new dress once we received the item you returned.

3.You need to pay the return shipping fee and the shipping fee of new dress.

-Unpaid order will not be processed. If you do not need it, please simply ignore it.

-Order cancelled within 24 hours of payment confirmation will be eligible for a full refund.

-Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price and the full shipping cost.

-Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price and the full shipping cost.

-Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

-Once your order has been shipped,it can no longer be cancelled.

If you need to cancel your order, please email for help.

Our dress size is true to our size chart.So please double check our size chart and make sure the size fit. We also offer custom size, not extra cost.

As all of our dresses are hand-sewn and made to order, the finished gown may vary by approximately one inch in either direction of the specified measurements. We would check the size and measurements before we ship them. Therefore, the mistake on size and measurements are very rare.