We will work with you!
We plan to grow this slowly into a social enterprise. This means people are important to us - you the customer, the people who make the ingredients, the community we live in and those we may join us in the future.
With this in mind the policies below are there as guidelines to protect all of us. That said we will do our best to remain flexible and work with you. Please contact us if you feel you need further clarity.
We accept Paypal payment - all packages will be shipped upon receipt of payment.
Items are generally made to order please bear in mind that we will generally have shipped out orders by the 3rd working day after payment has been received which may make cancellation difficult - but we will work with you where possible.
We will accept refunds within 28 days of purchase provided the item being returned is undamaged and internal packaging unopened. Whilst we will be held responsible for damage and loss we do ask that you pay the postage to return the item.
Talk to us if you are not happy - there may be something we can do.
All items purchased are made by Scent and concur with EU cosmetic legislation. They are also assessed as required by EU Law. We provide MSDS where requested and ingredients are listed on lables. Please inform us of special allergies or specific requests using SLS/SLES free soaps, organic or Fair-trade ingredients.
Custom orders are available - please contact us.
We do consider wholesale and consignment on all our products and all cosmetics have a Best Before date of 18 motns - 3 years, after which colour may fade.
We are UK based and therefore use Royal Mail. For UK orders we find recorded post unessessary for low value products. All international orders have been priced at packaged air-mail.
If your postage system is unreliable we suggest that you consider recorded delivery but this will make postage just less than double the "everywhere else" rate. If you would like this please ask us and we will set up a cutom made order for you.
As yet we haven't gathered enough information regarding delivery times but appreciate feedback.
We will notify you when the item has been shipped (normally within 4-5 working days) and we will notify if there is likely to be a delay for some reasons.
The purchaser is responsible for all international customs/duties which may be relevant - though we will help with labelling should that be helpful.
We do accept orders of more than one item and will also re-calculate the postage but please contact us, where possible, before making your purchase so we can provide you with a custom made invoice.
