Processing time
The time I need to prepare an order for shipping varies. Usually 5-15 business days
Estimated shipping times
Portugal: 1-3 business days
Europe: 1-3 weeks
Rest of the World: 3-5 weeks
I'll do my best to meet these shipping estimates, but cannot guarantee them
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Custom and personalized orders:
I am not accepting custom orders at the moment
Care instructions:
The polymer clay charms are quite resistent but treat them carefully so they can last a lifetime. Do not soak them in water or expose them to excessive heat.
Being very small pieces do not give them to children under 6 years of age
Gift wrapping and packaging:
Charms, jewelry and craft supplies are individually packaged and shipped in a padded envelope or in a cardboard box
