Orders under $100 will be sent “small package” air mail via Japan Post so tracking is not possible and there is no insurance. Please note that we are not responsible for customs fees nor can we advise about the rules regarding customs fees for any country.
All orders over $100 will be automatically upgraded to EMS so there will be tracking and insurance. All EMS packages will be sent on Thurdays or Fridays. I will email you the tracking number after I send the package.
We ship 2-3 times a week. I will email/convo you after I ship your package so you know it is on the way. Just a note: If you place an order on a Thursday, given the time differences and my schedule, I won't likely be able to send your package until the following Tuesday.
Most packages arrive within 2 weeks but it can take longer for any number of reasons including getting caught up at customs. If you haven't received your package in 5 weeks, please contact me and we can discuss what to do next.
