Processing time: The time I need to prepare an order for dispatch is 1-3 business days. Processing for custom orders is negotiable.
Estimated delivery times:
Europe: 1-3 weeks
United Kingdom: 1-3 weeks
North America: 2-4 weeks
Canada: 3-5 weeks
Australia, New Zealand and Oceania: 3-5 weeks
Asia Pacific: 3-5 weeks
Latin America and the Caribbean: 3-5 weeks
North Africa and the Middle East: 3-5 weeks
Sub-Saharan Africa: 3-5 weeks
I'll do my best to meet these delivery estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose.
Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
I gladly accept returns, exchanges and cancellations.
Contact me within: 14 days of delivery
Send items back within: 21 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
* Custom or personalised orders
Conditions of return:
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me, if you have any problems with your order.
Sizing details:
* Each jewelry item in my shop has detailed information about its size in the “Description”.
* If you have any questions about size or sizing, message me and I will gladly answer them.
Care instructions:
* Please take care of your handmade jewellery and treat it with love.
* Do not expose your jewellery to water, perfumes or other chemicals.
* If your jewellery tarnishes after being worn for a long time or being exposed to water, use tarnish-removal cloth to gently wipe it and get it to shine brightly once again.
Allergy information:
* Some of my jewelry has traces of copper or brass.
* If you have existing metal allergies, or are sensitive to copper or brass, please contact me before you buy jewelry, so that I can advice you whether the piece is safe for you.
* My jewelry DOES NOT contain lead or nickel.