Our entire color swatches are shot according to the actual fabric by our company. We customize the dress according to the color you specified bases on it. However the settings of your computer screen may alter the color of the pictures shown on our store. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please send photos to our customer service E-mail:christinawy123@gmail.com.we will solve the issue within 24 hours.
We will accept returns if dresses have quality problems, wrong delivery time, wrong size.we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right.
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund .
or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3. All items must be returned in the original condition as received, you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
1.Orders cancelled within 12 hours of payment confirmation will be eligible for a full refund,
2. Orders cancelled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price,
3.Orders cancelled 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 40% of the product purchase price,
4.Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only,
5.Once your order has been shipped, it can no longer be cancelled.
