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emotionalbae

DEPRESSED AND WELL DRESSED !
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Where is the store based?

EMOTIONALBAE has pop up stores across HONG KONG, LA and JAPAN, but our main location is on the interwebs (:


How long will it take to receive my order?

We will ship out your order not more than 7 business days. Most of the order will be delivered in 1-2 weeks after shipped, Sometimes delivery time can takes up to 30 days in peak season or customs hold. Please contact us if you haven't received your order after this timeline. We will help you out! emotionalbaeroom@gmail.com


Do you ship international ?

Sure we do, we offer worldwide shipping.


I have received only part of my shipment, where are the other items ?

If you ordered multiple items, there is a good chance that these products are housed in different warehouses. Thus, some items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number. emotionalbaeroom@gmail.com


What is this store's return and exchange policy ?

Strictly no returns or exchanges unless there are defect(s) in the product(s) and the matter is brought to our attention within one week of your receipt of the item, and our team will be able to help you from there.


Please make sure you are ordering the correct item, size, and color. Make sure to read the measurements listed within each product description. If no measurements are listed, please email us at emotionalbaeroom@gmail.com


Orders cannot be cancelled, unless the purchase was fraudulent.


Where do you ship from ?

We ship from warehouses located in Beijing , Hong Kong and Japan. So, please expect your items to be shipped separately (if you order more than one item), as different factories specialized in different areas of manufacturing. We ship for Free World wide via Parcel. We currently do not offer expedited shipping via FedEx, UPS, DHL etc. because of the high import taxes they charge to their customers (you).


What sizes are available for your clothing ?

We offer different sizes for different clothing. Each product should have their own measurements for you to compare yourself against. If there are none, let us know by email and we can send them to you! Please keep in mind all our clothing production is based in asian size, so expect them to be slightly more slim fitting than Europe/US sizing. We suggest to order a size up!


Can i change my address / order ?

Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.