Hello, dear, sorry for the delayed response! We just got back from the holiday of our National Day.

Why did you file the claim against us on Paypal? We didn't do nothing wrong.

Could you please kindly withdraw it for us?

Thank you very much!

Hi hoping u can help me,

I receive a prom dress for yourself which I ordered online a fee weeks ago

Sorry to say but quality is not nice , it doesn't hang nice and my daughter is very very upset, I sent emails and been told to contact you as would like address to send it back and get a refund as soon as possible as now need to get another one ,

So can u please a forwarding address

Many thanks

Karen Hanna

266 lyham road

London sw2 5np

Uk

Hello, dear, yes, it is a little late as the dress is almost done.

And, we will not accept the return under the situation that you ordered two dresses and pick up one from it.

Besides, we can't let you receive this one by Feb.20 as the time is too urgently!

So do you want us to cancel the second order you placed?

Okay, dear:-) We will let you receive the dress on Feb. 20 at the latest:-)

Hello, dear, could you please give us your phone number?

It will be more helpful to contact you when the item is delivered.

Thank you!

We received the dress. It doesn't fit in the waist. What is your return policy?

Hello, dear, thank you for your supporting! You want to to receive the dress before August 10, right? Just message for confirming :) Have a nice day!

Firstly, please allow me to express my sincerest apologies to you! Because the blue fabric is out of stock, so we use Royal blue instead of Blue. The royal blue is also very beautiful just as the picture shows. I just send the message to express my apologies to you and ask whether you can accept it. Sorry again!!!

Hi, dear

We are so sorry to trouble you. Could you please tell us your height? Waiting for your reply asap. Have a nice day!

Hello. I need to return my dress. RT-MPL 75536. Please provide me instructions.

Thank you,

Daniele Marella