Customer Reviews:
Ratings
4.5 / 5
Items Sold
324
Total Reviews
186
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Reviews from buyers
Reviews from buyers
Placed the order in May 2 and I told her that if it wouldn’t get here on time that I would cancel the order. She told me that it was done being customized back in June. Told me it would get delivered to me before June 25. I ended up getting the dress the day BEFORE MY WEDDING even though I told her countless times that my wedding was on July 3rd. Would give the seller zero star reviews. Never order from here.
Reviewed by Elizabeth ocampo on July 5, 2021
SCAM ARTISTS!!! I’ve wanted this dress for SOOOOO LONG!!! ordered it from “Lovely Dress” April 7, 2020 after getting scammed & money back from another one of thse shops called “Plano Bridal”. I should’ve learned my lesson then. These folks, “Lovely Dress”, NEVER communicate with you unless you get Luulla Support involved. I begged & even located the sellers email address on my Paypal statement, also associated with another one of these type of shops going by the name “okprom”. Really?! Even the name sounded sketchy. So after being comtacted by Support so many times, “Lovely Dress” now tells me the mayerial ISN’T in stock after telling me they’d ‘customized my goods urgently’. on 6/13/20 they said they’d redund me asap. After contacting them on 6/17/20 asking when, I finally had to go through Support where I was cc’d on the email for them to refund my money & to let support know if they hadn’t within 24 hours. Well, they haven’t!!! I’ll continue to be diligent in getting my refund! If I can find similar material online, I’ll pay to have the dress made here in the states. 6/24/20 update: after failed attempt, i was fianlly refunded my money today after filing a Paypal dispute.
Reviewed by ahilger74 on June 23, 2020
Fruad! More than my purchase total was debited from my account then an unauthorized debit on my account saying a "cross border fee". After I called the dress maker out I have yet to receive a reply or refund.
Reviewed by Jennifer Elaine Lydd.. on November 21, 2019
I do not need the dress now. It was for my grand daughter to wear to her prom on April 12, 2019. I had to get her a different one since that one didn't come in. When we ordered the dress in March, we were advised it would be shipped within 7 to 10 days. On March 24 I texted them about the dress and it hadn't even been shipped. I was told they would expedite the order. When I was finally able to track the order, tracking records showed it had been returned to sender. This was just a few days before her prom.
Reviewed by JoAnne Grissom Shaw on April 27, 2019
Hello Marry, We have several problems with this dress and would like a full refund. Design is not the same, collar, back and front are different from picured dress. . Bra lining is showing over lace, sleeves are too short and the dress is too long. Lace work is shoddy and badly sewn. cuffs lining is bulging out beyond lace. Color is off. We have a formal event in 2 weeks. This dress cannot be worn to such an event. My wife is terrible upset, we now have less than 2 weeks to find and have a dress fitted. this will cost us extra money for short notice alteration. Please refund all money including shipping immediately. I am submitting a complaint since you did not answer my email.
Reviewed by Russell Blecman on March 6, 2019
The seller told us at time of purchase that we would have our item by a specific date. We were contacted ON THAT DATE to tell us they couldn’t ship to our address. So we told them we no longer wanted the product then because they didn’t contact us sooner and keep the date of arrival. I hope NO ONE uses these dishonest people. You’ll be sorry if you do! They stole our money and didn’t ship as agreed!
Reviewed by Sarah Shaw_15 on May 8, 2018
It doesn’t ft me and doesn’t look like what I bought. I want to return it
Reviewed by Catherine Mensah on April 26, 2018
Ordered a dress from this seller, I even had to pay extra $50 for expedited shipping so as to get the for my wedding but she informed me that she won’t be able to fulfill the order as the time the needed was too close. So I had to cancel the order and asked for a refund. It’s been more than a month now and I haven’t received my redund yet she has been telling me she will refund me the following and this is up to a month since she has been saying she will refund me back my money tomorrow.
She is a criminal that takes other people’s money without fulfilling their order. I will take this case further until I get my money back.
Reviewed by Matilda Dick Deinhar.. on February 27, 2018
The dress did not match the picture in terms of color or information on sizes and fitting.
Reviewed by Lola von Hofmann on February 15, 2018
Dress structure is completely different then the picture! I'm very disappointed
Reviewed by Zoya_1 on March 24, 2017
Seller is a liar saying is gonna ship my dress on 2/21 and never did. Robbed for my money
Reviewed by agnisvilla on February 25, 2017
Bad, bad, bad...... Absolutely no customer service support. No contact phone number. Refuses to communicate to buyer. Item never shipped, but seller was real quick to accept monies. Will not recommend this site.
Reviewed by Marcy Dole on January 13, 2017
I DID NOT ORDER ANOTHER DRESS!!!! WE RETURNED THE DRESS AS WE DID NOT LIKE IT AND IT DID NOT FIT! I AM NOT PAYING FOR THIS AND I AM NOT PAYING FOR A RETURN SHIPPING. CREDIT ME NOW. I DID NOT ORDER ANOTHER DRESS FROM YOU. WHY WOULD YOU SEND ME ANOTHER????? KELLY PARADISE
Reviewed by Kelly Paradise on January 12, 2017
First time ordering from THEM and will be the LAST TIME! I didn't get the item on the date promised; then it was shipped to the WRONG ADDRESS (which I corrected in SEVERAL messages) and it was STILL shipped to another address!??? SERIOUSLY?!? Oh and to top it off, the dress doesn't look like the picture. I just Can't believe someone would put a beautiful dress on display and send out a different one. Not worth the money spend! Cheap Ass Material!!! Very unsatisfied!!!!
Reviewed by Arly1430 on April 18, 2016
