Welcome to Lunahoo Shop!!
Hi, my name is Nuria, thank you so much for stopping by my store.
I really hope to make any sales as easy and pleasant as possible, if you have any questions or comments - please write me.
*Prices are in US dollars.
*Payments only accepted through Paypal.
*Payment is expected at time of purchase and items will not ship until payment has cleared. If payment is not received the order will be canceled and the item re-listed.
*Before purchasing, Please convo me with any questions or for custom orders. Thank you!
*Note: you can pay without a Paypal account with your credit card, Just choose the option 'Paypal' and then find the option 'pay by credit card'.
* If you're not satisfied with your purchase, contact me as soon as possible and we will work to fix it.
* I will accept returns up to 7 days after the item was received for the buyer. You MUST contact me informing me that you are intending to ship something back. Items returned must be in the same condition that they were when I sent them( including the original packaging). Don't alter something, decide you don't like it and ship it back.
* I will refund purchase price, but not shipping fees, once I am able to inspect the item.
* Unfortunately I don't accept returns from CUSTOM ORDERS
* For hygiene reasons earrings cannot be returned.
* If you damage, lose or break a part of your jewelry, I'd be happy to repair it for you for a fee if I still have the materials. Please contact me and we will work something out together.
* Items should be returned in their original packaging.
* WHOLESALE orders are welcome. I will put up a reserved listing special for you. Please contact me for more information and terms.
* NOTE: I don't accept returns from CUSTOM ORDERS.
* ADDRESS *
Please make sure your address on Luulla matches your address on paypal. If these are not the same (and there is no message to seller), I will ship to your etsy-address.
If your purchase is intended as a gift for someone, please note that and the address change in the Message to Seller. A small personal note can be included at no extra charge. :)
* All the shippments are sent by registred mail with tracking number through Correos Spain and USPS to the Etsy address once the payment is received.
* I post within 3 working days of receiving payment (usually sooner). If you need the order to ship out the same day please indicate it on the order and I will do my best to accommodate you.
* Usually the orders takes to arrive 1-2 weeks to Europe, 2-3 weeks to other countries. The shipping time is out of my control, sometimes it may be big delays happen due to the bad weather conditions or other controls and circumstances. Please, contact me if you have not received the package.
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