Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress;
1. If you are returning dresses or accessories, please make sure they are in their original condition unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
2. The shipping fee when you sent the dress back will be on your account, please be noted; and if we made nothing wrong with the dress and you send back, the shipping fee we paid for sending to you, customer need to bear too, pls try to understand.
3. For return of custom made dresses, a restocking fee of 30% of the product purchase price will be charged, please be noted;
4. Refund will send to customer when products was received and checked nothing wrong.
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc. Lace Evening Dress
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
1. Orders cancelled within 24 hours after payment confirmation will be eligible for a full refund;
2. Orders cancelled within 1--3 days after payment confirmation will be eligible for a partial refund, consisting of the full shipping cost and 50% of the product purchase price;
3. Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 40% of the product purchase price;
4. Once your order has been shipped, it can no longer be cancelled
