All payments are due within 3 days of purchase. unless prior arrangements have been made.
we accept PayPal payments in US dollars.
You do not need a PayPal account to pay for your items through PayPal
You can choose the PayPal option during checkout. After you submit your order click the pay now button. Scroll down and you will see the option pay with a credit or debit card WITHOUT having to sign up for a PayPal account.
All payments must be made in full and cleared before items will be shipped.
All orders are shipped via usps mail within 48 hours upon receipt of payment. If for any reason you need to change the shipping method, please contact me. .
I will gladly combine shipping for multiple items purchased. I also use flat rate boxes when it will benefit you.
Please be sure to enter your correct shipping address for purchases. In the event that etsy and paypal show two different addresses your package will be shipped to the etsy address.
I will ship internationally Please convo or contact me with your shipping info for current rates.
If you are unhappy with your order for any reason please contact us within 5 working days of receiving your package. We will do our best to resolve the problem quickly.
Refunds and exchanges are taken on a case-by-case basis.
We welcome custom orders please contact us with your ideas
Pookaberry Candles reserves the right to refuse a sale to anyone with a history of abusive feedback and/or abusive behavior towards other members.
Contact us if you would like to request a custom scent we have over 1,000 available
