We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one .
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
We currently accept ONLY PayPal. All credit card (Visa / Master) will be accepted by PayPal.
Please make sure you have a valid account tender and / or confirmed PayPal before.
It takes about 10-15 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, USPS, etc) standard and the shipping method.
1.International shipping requires more complicated shipping procedures (such as both countries customs, transit stations etc.), it will probably take longer time for your items to arrive at the final destination. Thank you for your understanding on this matter.
2. Usually there will be a delay on the delivery update system; you may consider tracking your items in a few days time .Much Appreciate for your understanding on this uncontrollable matter.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
We realize that it is difficult to purchase a dress over the Internet, and we really want you to be happy with your purchase. Please contact us right away if you have any questions concerning your purchase (s) so, when you receive The item If have question, Please do contact me soon, from us (within 3 days). and we'll try our best to accommodate to you in the best possible ways we can Refund requests will be reviewed on case to case basis through email communication
Please note that abrupt negative feedbacks will and do not solve the problems. We appreciate your patience & understanding
Please returned in its original condition (no smoke scents, no makeup stains, no alternations) within 14 days of your receipt to our place. Buyer will be responsible for the return postage in all cases. Once the dress is received back. We will be willing to exchange or refund for you. regret that 25% restocking fee will apply. please understanding.
We are proud to provide you with the best quality products and customer services at the lowest possible price. Please take your time to shop around and don't forget to check out outstanding customer feedbacks as well as our exciting products!
If you have any questions or comments, Please email to us .You will receive a respond in one working day!!!!!
5.want to return the product ，Please return within 7 days after receipt of goods
More than 7 days We will not agree to return
Order Cancellations
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
Our Cancellations Policy
1.Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
2.Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3.Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
4.Once your order has been shipped, it can no longer be cancelled
