General Returns: All returns must let our customer support know within 24 hours from the time you receive the package. We only accept products in their original condition. In particular, be sure of the item sending back in original condition (completely new, unworn, no dirt, no perfume, no lipstick, no cigarette smell, no stain, no damage,clothing tag still be attached). Refund will be denied if one of these conditions present after we receive and check. In order for your return or exchange to be accepted, please carefully follow our guide: 1. Contact us within 2 days after you receIve goods 2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc. 3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted. 4. The tracking number of the returned item must be provided together

1, unpaid order: could be cancelled within 2-3 days. 2, paid less than 3 days, 50% cost of dress and shipping cost could be returned, 3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned. 4, dress has sent, can't return the payment.

For Custom Made Dress, please complete the format below and offer us when you place the order. Or contact us, we are always at your services. 1. Bust: ___Cm/Inches 2. Waist:___ Cm/Inches 3. Hips: ___Cm/Inches 4. Shoulder To Floor Without Heel: ___Cm/Inches 5. Shoulder to nipple:___Cm/Inches 6. Shoulder to waist:___Cm/Inches 7. Waist to floor without heel: ___Cm/Inches 8. Shoulder to floor without heels on: ___Cm/Inches 9. Nature height from head to toe: ___Cm/Inches 10. Height of Heels: ___Cm/Inches 11. Dress Color( Please select a Color No. from our Color Chart): ___Color NO. # 12. Wear Date:___ For long sleeves dress, more information will be need: Sleeve length: ___Cm/Inches Arms eye: ___Cm/Inches Bicep: ___Cm/Inches Upper arm length: ___Cm/Inches For short dress,following size information will be need: Shoulder to the bottom of the dress: ___Cm/Inches Waist to the bottom of the dress: ___Cm/Inches Time: Making time: 15-20 days Delivery time: 5-9 days