Hi everyone! WELCOME to my shop's policy. Please take time to read all these important information before you order as these will help you and I to have a smooth transaction. If there's anything you would like to ask, please drop me a message. Thank You.
• PLEASE NOTE: All pieces are created by hand, so no two items are identical. That’s the beauty of the product! Please allow for slight variances from what is shown in the photos. ** They are even better in person :) **
• Please check all item descriptions carefully before purchasing them.
• To save paper and trees, a paper invoice/receipt will **not** be included. However, you can always print a copy from your etsy purchases page or PayPal transaction details. If for any reason you are unable to print and would like a copy, please send a request immediately and I'll be happy to include one for you. For International buyers, a paper invoice/receipt is always included.
• I only accept payments from PayPal at this time (US and International). Please get in touch if you would like to request for a different payment method that will accommodate your needs.
• Please note that you don’t have to have a PayPal account to purchase. Major credit cards can be used and are processed through PayPal regardless if you have an account or not.
• Sales Tax is applied on each order to all California Residents. The current tax rate is 7.250%.
• Full payment is due at the time of purchase. If payment is not received at the time of purchase, I reserve the right to cancel the sale and return the item(s) to inventory unless prior arrangements have been made.
• I ship via USPS First Class mail or USPS Priority mail - US and International.
• If for any reason your Luulla mailing address does not match your PayPal address, Please leave a note upon checking out or contact me to avoid any confusion and delays in processing your order.
• The shipping price you pay also includes a small handling fee and a final value fee. Delivery confirmation is ALWAYS provided to all US orders!
• Your paper goods will be packaged safe and secure to ensure arriving to you in perfect condition.
• Once shipped most domestic orders take anywhere from 2 to 5 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 1 and 2 weeks, possibly longer depending on your destination and customs policy.
• I will ship within 1-2 business days after receiving cleared payment and obtaining all the correct shipping information if necessary.
• Tracking/Delivery confirmation is not available.
• Please note that buyers are responsible for any and all duties and customs charges that may be incurred. Your package may be officially opened at the customs for inspection.
• I do not refund for lost or stolen packages, If you would like insurance or other shipping services such as registered mail, please get in touch.
All sales are final after 3 days from the date you received your package. Please send me a message if you have any refund or exchange issues. They will be handled on a case by case basis.
IMPORTANT: This policy is good for 3 days only, please make sure to contact me within 3 days If there's any problem with your order. Thank you.
Once transaction is complete, it can no longer be cancelled. However, i can issue a full refund if you contact me within 24 hours if the item is still in stock (not shipped).
Your feedback is greatly appreciated. As a seller, I will leave feedback for you after our transaction is complete. This is my way of completing the entire transaction and making sure you are happy. Please leave me positive feedback as this is my way of knowing you received your package and are happy with my business. If for any reason you are dissatisfied with me, PLEASE let me know immediately before leaving me feedback and I will try to fix it, making it right. I would want to do the same for a seller too!! It's only right, it's a way to take a breath and step back. Thank You :)
Seller Name: Caroline
Business Name: Sweet Caroline Agliday
Business Location: Roseville, CA 95678 United States
Contact Number: +1-408-915-5896
Email Address: hellosweetcaroline [!at] gmail.com
Business Website: www.sweetcarolineagliday.moonfruit.com
Business License no. and Sale's Tax ID: For privacy purposes, these documents are presented by request only for necessary reasons.
Disclosure:
Usernames and personal online aliases such as LoveSweetCaroline, SweetCarolineMiniCards, SweetCarolineCards and LoveMiniCards are under the business of Sweet Caroline Agliday.
