Luulla terms of use
Luulla is an online marketplace where members and users on the site can buy and sell products and services.By using the www.luulla.com website, a service provided by Luulla Inc. (Luulla Technology Sdn Bhd), you are agreeing to be bound by the following terms and conditions (terms of use).
Basic Terms of Use
minimum age
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You must be 18 years or older to use the site. If you are under 18, you may use www.luulla.com only with the supervision and permission of a responsible adult.
username
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All members are encouraged to use his/her real name as the user name. You must not abuse, imporsonate, harass, threaten or intimidate other users on the site.You are responsible for all activities that occur under the username that you have used to register at www.luulla.com and you are responsible for keeping your password secure.
intent of use
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You may not use www.luulla.com for any illegal or unauthorized purposes. You are solely responsible for the content and data you shared such as graphics, text, photos, profiles, videos, audios, and links that you submit, post and display on www.luulla.com. You must not create, transmit or submit any worms or viruses or any code of a destructive nature on www.luulla.com.
no to spam
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Luulla strictly prohibit submission of spam to the website. You must not abuse, hack, modify or adapt www.luulla.com for spamming purposes. You must not create or submit unwanted content or email to the site or using any direct or indirect method to other members. If any spam content is detected, the admin holds the right to suspend or terminate your Luulla account with immediate effect.
multiple accounts
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Each individual is allowed to have only one account. The same individual is not allowed to create multiple accounts on www.luulla.com.
Luulla is a Marketplace
Luulla platform
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Luulla allows members and users who comply with its policies to buy and sell product and services on www.luulla.com. Luulla only provides the necessary tools (such as shopping cart, online store) for buyers and sellers to carry out a buy and sell transaction but is not directly involved in the transaction itself. Luulla has no control over the quality, price, safety, legality and morality of the items listed and has no control over the accuracy of the descriptions, product photos, weight, dimensions, shipping cost, and price of the listed items. Luulla does not perform screening on any items uploaded to www.luulla.com, and in the case of a transaction, Luulla cannot ensure that either a buyer or a seller will complete the transaction. During any dispute, Luulla is not responsible for any refunds, damages, or non-shipping cases that occurred. However, the customer service team will always try at its best effort to assist the buyer or seller on a case by case basis.
identity of members
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Luulla uses email verification and captcha technology to verify that each user on the site is a real user. Luulla strictly prohibits the usage of any script or automated bot for performing any type of activites on www.luulla.com. If any user violates this usage policy, his/her account will be suspended or permanently terminated. Although Luulla uses email verification to verify each registered member, however, Luulla cannot guarantee the true identity, information, age and nationality of the user. If a buyer detects suspicious activity on www.luulla.com, he/she should contact the support team at support@luulla.com. You may also communicate directly using available tools such as
legal ownership, release
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Because Luulla is not a retailer but an online marketplace, we are not responsible for transferring any legal ownership of items from any seller to the buyer. Luulla is only an online venue, and therefore in the event of any dispute, you release Luulla from any claims, damages and demands of any nature, known or unknown,disclosed or undisclosed, arising out of anyway connected with the dispute. In the event that there is any dispute between Luulla and its members or between a buyer and a seller that arises due to any technical error on Luulla, you agree to release Luulla from any claims, damages and demands of any nature.
General Terms
right to refuse service
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Luulla reserves the right to modify or terminate the www.luulla.com term of service at any time for any reason without notice. If the alteration constitute a material change to the terms of service, we will notify you via email. What constitute a 'material change' will be determined by our sole descretion, in good faith and using common sense and reasonable judgment. We reserve the right to refuse service to anyone for any reason at any time.
user content
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We may, but have no obligation to remove content and account containing content that we determine in our sole discretion as unlawful, offensive, threatening, defamatory, pornographical and obscene or any content that violates any party's intellectual property. www.luulla.com provides services that make it possible for user to post images. However, users shall not hotlink any photos uploaded or hosted by www.luulla.com or it's third party content delivery network (CDN) provider on any other website other than www.luulla.com
your account
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Luulla claims no intellectual property rights over the content, photos and materials that you provided to www.luulla.com. Your profile and materials uploaded remain yours and you are allowed to remove your profile anytime by deleting the account from our service. However, by uploading content such as text, photos, videos and links to www.luulla.com, you agree to allow other members to view them and you agree to allow Luulla to display and store them. You also agree that content uploaded to or shared at www.luulla.com will be indexed by search engine. The amount of content indexed will depends on the privacy settings of the user.
information control
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Luulla does not control or pre-screen the content provided on www.luulla.com. You may find some content abusive, deceptive, harmful or inaccurate. There are also risks dealing with underage persons or people acting under false pretense. On www.luulla.com, you may deal with international trade and members from different countries and nationality. You understand that there are multiple risks attached with such cross border trades and Luulla will not be responsible for any incident arising such as frauds, non payment, or any acts arising from members or users on www.luulla.com. Please use caution, common sense and practice safe buying and selling on www.luulla.com.
Fees and Services
fees structure
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It is free to join www.luulla.com as a member. There is a listing fee or monthly fee for listing items for sale and to open a store on www.luulla.com depending on the seller package chosen. When a seller signs up for a selling package, he/she has the opportunity to review the fees that will be charged. Our fees and credits policy is incorporated into this agreement by reference and we may change our fees for our service from time to time. If the fees structure changes, sellers on www.luulla.com will be notified 5 days in advance via email or the notification may be in the form of posting on www.luulla.com forum under the forum announcement section. We have the right to choose to temporarily change the fees and charges for individuals or all sellers for promotional events (such as a lower or free listing for a limited period). All fees are quoted in United States dollar and as a seller, you are responsible for paying all fees associated with using our service and all applicable taxes. When a seller make a sale on Luulla, the seller will be charged a transaction fee. The transaction fee percentage depends on the seller package that the seller has chosen and is presented to the seller during the seller signup process. In the case if a seller is not able to fulfill a sale request and is required to issue a refund to a buyer, the transaction fee, listing fee for the sale will not be refunded. In the case if a seller needs to perform a full refund due to buyer's request for sale cancellation, the listing fee and transaction fee paid to Luulla will not be refunded.
unpaid fees and termination
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We reserve the right to suspend or terminate a listing if the payment of your fees cannot be completed for any reason. Luulla provides a grace period of 30 days for unpaid fees, in which after that date, the fee is deemed expired and we reserve the right to permanently disable or suspend your store. You are not allowed to use any method to bypass Luulla fees and commissions.
Buying
obligation
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As a buyer, you have a legal obligation to complete a transaction with a seller if you purchase an item. The sale contract become binding when you clicked on the buy button at the final step in the shopping cart. After the purchase, you will receive a confirmation email, and you are obligated to complete the transaction within 7 days of your purchase. As a buyer, you must ensure that you are legally able to buy the item that you purchased from the seller.
Listing and Selling
items not allowed
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We do not allow items that fits in the following category: alcohol, drugs, tobacco, adult material, pornograhy, dangerous chemicals, explosive materials and fireworks, illegal and counterfeit items, vehicles, personal data or information, real estate, replica items, pirate materials, prostitution, weapons and military equipments, or similar services and any item prohibited by the rule of law.
pricing and shipping fees
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All items sold on Luulla must have a price less than $1000 United States Dollar. The price stated in each item must be accurate. Sellers may charge a reasonable shipping fee. You are not allowed to alter the item's price after a sale for the purpose of avoiding either the Luulla seller fees or commissions.
product description
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As a seller, you must accurately describe your listing. You may not post false photos, description or intentionally mislead a buyer. Your listing must include descriptions, graphics and content relevant to the sale of that item. Items must be listeed in the appropriate category. If the quantity of the item is more than one, all items in that listing must be identical. Each unique product items must have a different listing.
shop policies
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Each seller on www.luulla.com is encouraged to provide its own shop policies. These policies may include items such as refund, shipping, etc. Sellers must create the policies in good faith and it is the responsibility of the seller to enforce the policies specified. Luulla reserves the right to request any seller to amend any shop policy specified by the seller if deemed unsuitable.
sale obligation
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When a buyer complete a transaction and had paid for the item purchased. The seller is obligated to ship the item within a period of 3 days, unless under special situation such as when the buyer fail to complete the payment transaction, or when the seller cannot authenticate the buyer's identity. Upon receiving a sale from a buyer, the seller is required to update the invoice status to Processing Order to notify the buyer that the seller is currently processing the buyer's order, and the item will be shipped out soon. Upon shipping the item to the buyer, the seller is required to update the invoice status to Shipped and provide to the buyer a valid shipment tracking number and the approximation shipment time required. If the seller provides an inaccurate or fake tracking information, her store will be temporary suspended upon receiving a report from the buyer. During such event, if the seller is not able to provide sufficient evident or tracking information to the buyer or Luulla admin to prove that the item has been shipped, Luulla admin has the right to close the seller's store and request that the seller issue a full refund to the buyer.
Luulla's Intellectual Property
intellectual property
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Luulla, the text, logo, design and items such as graphics and service anem are registered trademark of Luulla Technology Inc (Luulla Technolog Sdn Bhd) in the US, Singapore, Malaysia and other countries. Luulla trademark and its logo should not be used by any members, products or services in any manner that is likely to cause confusion both to the users or public.
Access and Interference
access and interference
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You agree that you will not use any script, robot, spider, bots or any automated means to access the website without our written permission. You agree that you wil not take any action that imposes unreasonable or disproportionately large load on www.luulla.com and its backend infrastructure. You may not copy, reproduce, and create derivative work from the site without written permission of Luulla. You may not bypass our robot exclusion headers and robots.txt file or other measures to prevent or restrict access to the site.
Indemnity
indemnity
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You agree to indemnify and hold us and our parent, subsidiaries, affiliates, officers, agents, directors, employees from any claim or demand, including reasonable attroney's fees, made by any third party due to or arising out of your breach of this agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party
Legal Compliance
legal compliance
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You shall comply with all applicable domestic and international law, statuses, ordinances and regulations regarding your use of our service and your listing, purchase, solicitation of offers to purchase and sale of items.
No Guarantee
no guarantee
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Luulla does not guarantee continuous, uninterrupted access to the site. Access to the site or any functionality provided on www.luulla.com may be interfered due to numerous factors outside our control. If there is a service fault, you may contact support@luulla.com and we will work towards a solution as soon as possible.
Limited Liability
limited liability
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In no event shall Luulla, and its subsidiaries, officers, directors, and employees be liable for any damages whatsoever, whether it is direct, indirect, compensatory, special, arising out of or relating to the conduct of you or anyone else in connection with the user of this site and its services, including without limitation, lost profits, body injury, emotional distriess, or any special or consequntial damages.
Privacy Policy
privacy policy
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Luulla respect the privacy of each of our members and users. Any information collected or shared is listed in our privacy policy page. Luulla will not sell or disclose your personal information to third parties without your explicit consent. However, certain conten such as text, graphics or product listing will be available for viewing. Luulla provides a set of settings to allow members to control the amount of information he/she wish to share. Luulla stores or processes content on computers located in the United States that are protected physically and technologically.
No Agency
no agency
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You and Luulla are independent contractors, and no agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is created or intended by this agreement.
Breach
breach
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In the case whre there is a breach of any term within this contract, Luulla may without notice, and without refunding any fees, immediately remove the content or account of the user or menber. Luulla may also choose to take alternative approach such as by providing warnings, temporarily suspension of account, prohibit access to the site or take legal steps to keep a user off the site or refuse to provide services to the member or user.
Amendment
amendment
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We reserve the right to make changes to our site, policies and the term of agreement at any time and in our sole discretion. You should review our policies, terms and conditions each time you visit www.luulla.com. Your continued use of the site after we make any such change constitutes your binding acceptance of those changes. If any of the terms or conditions shall be deemed void or invalid for any reasons, that term or condition shall not affect the validity of any remaining terms or conditions.