*** The sizes for it ***
You can make the dress in standard size or custom size. If you choose the custom size, we need the following size:
(u can add your sizes in Custom message to seller for this item )
1. Bust:=____________ inches.
2.Waist: =_______________ inches.
3.Hips: = ________________ inches.
4. Your height without shoes:= ___________inches.
(this size is from your top head to the floor without shoes) Important !
5,Your height with shoes:= ___________inches.
(this size is from your top head to the floor with shoes) Important !
6,The height of shoes :________inches
7.Occasion Date:________
8.Dress color =______________(you can choose from my color chart)
*** Customers need to know ***
All of the dresses don't come "on the shelf"?Our Dresses are all custom-made) .We strongly recommend you to select "Custom Made" to ensure the dress will fit you when it arrives. .
By the way, you can order them in any size and color, and you can get your dress within 10-15 days
*** The Fast & Safe Delivery ***
Fast international Shipping is a great progress for us in nowadays! We work with the world famous like DHL,UPS,FEDEX,TNT etc.
***We realize that it is difficult to purchase a dress over the Internet, and we really want you to be happy with your purchase. So please read the return policy
*** Return Policy ***
All dresses made by hand work, although we can’t be careful, there might be some small problems which we can’t be totally avoided, but take it easy, if there are our problems to make dresses wrong size, color, style, you will get full payment back!
We will accept returns if there are quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, but we offer free alternation.
We Don't accept return if there are no problems with dress!!!
For custom order(it's custom measurement or different color as picture shown), sorry we can't accept returning, please note this policy, because even they returned, we can't sell them again in the future.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress Which made by US- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days after you receive goods
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment.
We will try to avoid mistake, we know each dress is so important for each girl, since all dresses made by handwork, there might be mistake, but if it is our problems, we will pay all the loss.
if you have any question please contact me freely inlovedress@outlook.com !
Processing Time : 7-15 days ; Delivery time : 3- 7 days. if you are urgent to get it, please let us know. Important !
We accept Paypal payment
DHL, UPS, EMS, FEDEX, it will take about one week to get your dress after it is finished
What kinds of condition can be returned?
1. If return problem is caused by us, we accept return and refund you in full. Please check the followings to know more:
If you received a damaged product, we accept return;
If the product you received is not the color you ordered, we accept return; (Color may vary by different monitors, so a little color deviation is normal.)
If the product you received is not the size you ordered, we accept return. (1-3 centimeters difference is normal, we do not accept return)
Notice:
(1). Return request will not be accepted by personal preference.
(2). Custom sizes, custom style and custom color can not be returned, because it is custom made for u.
1. Please contact us within 48 hours after receiving products.
2. Please send email to us to illustrate the reasons you want to return your products. In the email, please attach the photos of defective products within 48 hours.
3. Your email will be processed by our reviewing department within 2 working days.
4. After investigation, if it is our fault to make the error order, we take the full responsibility and refund you in full.
5. After the final investigation, the product must be shipped back to us within 15 business days(customer assumes the shipping cost). Only after you get our permission, and we will give you the corresponding refund.
Notice: For the returned product, please make sure they are in original condintion-intact, unworn, unwashed, undamaged, unaltered and clean.
6. If return or exchange problem is caused by yourself, we will not accept return.
Notice: Please check our size chart carefully before ordering.
Can I Cancel My Order?
Because of some reasons, customers would like to cancel their order after payment. For this issue, please check our policy as followings:
1. If you ask for order cancellation within 24 hours after payment, we will cancel it for you and give you full refund.
2. If you ask for order cancellation within 24-48 hours after payment. We only refund you 50% product total plus shipping fee. Because your order is processing by factory 24 hours after your payment.
3. No refund 48 hours after the payment, we will not accept your order cancellation
All the dresses are not in stock, whether choosing a standard size or custom measurements, all our dresses are personally tailored for you from scratch. Now, we need about 12-15 days to processing your order and about 5-7 days for shipping. So, we advise you to expect the delivery to take approximately 17-22 days. For rush order, dress can be finished in 7 days, and then 5-7 days for shipping, So, that means, if you choose rush order, dress will take about 12-14 days to you, your patience means you get the best designs and quality. Definitely worth the wait!
For Casual Dresses, you can get the item you ordered about 10 days after you placed order.
For Special Occasion Dresses, Wedding Dresses:
There will need 7 days to finish your dress if you choose rush order, and then 5-7 days for shipping, that means, you need about 12-14 days to get the dress after you placed the order.
For Casual Dresses, generally speaking, for casual dresses, you can get it around 10 days after you place order, but if you need in a hurry, please contact me, we will rush that for u.