If you want standard size, please check with our size chart.
If you need custom size, please give us the measurements as follows:
bust______ cm/inch
waist______cm/inch
hip:_______cm/inch
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt)
nipple to nipple:_______cm/inch
armhole__________cm/inch (end of arm) only used for one shoulder or off shoulder dress.
3. You could choose color freely from our color chart. If you want to book swatch farbic, please tell us in advance, we could offer you for free, just pay for shipping fee here:
4.Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
Shipping: by UPS or DHL or some special airline.
Payment: Paypal, bank transfer, western union, money gram and so on.
5.Return Policy:
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc. Lace Evening Dress
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.
9, Custom taxes
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
1. Does the dress can be made in different colors?
Yes! we can make the dress in the color for you.
2. Can I rush the order?
Yes! If you want to receive the dress asap, we can do rush order for you.
3. Is the custom order available?
Yes! We can do custom dress for you both in size and color. And if you want to make a change for our original dress or order a dress which is not our lists, both of them are ok, just please send me conversation and tell me what you want..:D
4. What's the return policy?
Our customers can return/exchange the dresses for refund, if we send you wrong size/color/poor quality dresses.
For custom dress return, we can only return 50% of the dress price, because custom dress can't sell again, thanks for understanding.
We are unable to take the return if you personally feel the dress does not look on you, but autully there is no any problem on the dress!
Thank you for reading.
1. Measurements or Size.
Due to this is online shopping, the right measurments or size is always the most important key to tailor the fitting dresses. So, it is very imporatnt dear you give us your right measurements or size according to our measuring guide and size chart. If buyers send us wrong measurements/size or you lose/gain the weight after you provide the measurements which results in a unfitting dress, i am sorry we are unable to accept return request.
2.Color Representation:
We try our best to get the color shown in the photos to be true to the original although color representation can vary per individual computer monitors as the brightness setting on your monitor may affect how the color is shown. The color difference is unable to be 100% avoided, if you worried, you are always welcome to request the fabric sample.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty
Our normal shipping time is within 20 days, and our rush order delivery time is within 10 days, the cost for rush order is $30. This cost is paid for first class of express and sewer who would like to work extra time to finish this dress.
Shiping by Fedex, DHL, UPS and so on.
Delivery time is within 25-30 days normal order, 15-20 days for rush order..
We paid the insurance