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1.The Common dresses and casual clothes are due to different displays, slight color difference is inevitable, please understand.Prom dresses are handmade, there will be at most a 5% difference between the product picture and the product you receive.if you request 100% same as the picture ,Please be careful with your purchase.Handmade dress such as gradients, lace, flowers, sequins and beads are not accepted for return.

2,We will accept returns if dresses(items) have quality problems, wrong size, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, or you do no not love it after you received it and some other reasons for it .We refuse return the items without any quality problems.

Please Note that Custom Order are can't be returned(custom size or color as not picture shown).

3. If you find the Dress(items) is in poor quality or measurements, please send us clear pictures within 24hours since you receive the dress（items）.

4. If there is obvious quality problem with the dress(items), such as large dirt, broken or defects surface, please send us clear pictures within 2 working days since you receive the dress(clothes). We can solve this thing together .

5,Since computer screens have chromatic aberration ,especially between CRT screen and LCD screen,we can not guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept.

6.Custom taxes

Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.

If you return it .please see it:

1). You must contact us within 24 hours from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.

Problem dress must be returned within 3 days.Tags cannot be removed.Otherwise it can't be handled.

2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors.

3). Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.

4). Just quality problems or size mistake, we accept returning.

5).The tracking number of the returned item must be provided together with the reference code issued.

6).I do not refund orders of 15 dollars and below. All sales of 15 dollars and below are FINAL SALE.

Please understand, we cannot refund RETURN SHIPPING cost.It depends on the weight of the dress.

Thank you for your support and reading.

To make your perfect dress(items) experience as smooth as possible, we will assist you and answer your questions with our suggestions from the beginning until you receive your dress. But this is not the end. Also If you would have any question or issue about your dress after you receive it, just let us know and we will be keep in touch with all our care.Signing for the goods does not mean the end, we will always be with you.

Thank you for your trust and support all the way.When customer service is not available, you can place your own orders.

Because of the time difference, sometimes we can't give you an immediate answer.We will reply to you as soon as possible.Please understand.

When you will receive your dress, if something makes you unhappy, You must let me know about it in 2 DAYS after you receive your package and let’s talk and understand what is the issue.Enjoy your shopping !

We know that ordering dresses for your special occasion is an important job, so we have a cancellation policy. However, it is important to note that our dresses are produced to order and once the creation process begins, the materials cannot be reused. The good news is that after you place your order, you still have time to make up your mind.Please see the cancellation policy below.

Our cancellation policy

1. Orders cancelled within 24 hours of payment confirmation will be eligible for a 85% refund.(The deduction of 15% is the purchase fee and transaction fee)

2. Orders cancelled 1-3 days after payment confirmation will be eligible for a partial refund, including full shipping and 50% of product purchase price.

3. Orders cancelled 3 days after payment confirmation will be eligible for a partial refund, including full shipping costs.

4. Once your order is sent, it cannot be cancelled anymore.

Thank you for reading.

The home town of Welove Prom is a place where dresses,clothes,jewelry and accessories are professionally made, so the goods are sold directly and customers can enjoy a preferential price.Most of our goods also set free shipping, give benefits to every customer.You can get good quality and wholesale prices for less money.However, for remote areas and countries with few logistics routes, the freight is relatively expensive, so please purchase more than $99 for delivery,or extra shipping depending on the weight.

We are the paradise of fashion clothes and exquisite accessories, we can accept samples to order.Welcome all over the world to visit and purchase.

As this is an online transaction, please think carefully before you purchase.Never make an impulse purchase and then find us for a refund.As soon as you make a purchase, we have already paid the transaction fee for the order.Our work is not easy.

Please be sure to provide the correct address and telephone number when placing the order.

Customized dress for your specific occasion and day to wear, we for your distribution is the Fedex, DHL fast logistics company.

Casual dresses and free shipping items are usually delivered by air to your local post office, so how quickly you receive them depends on where you live and how fast the local post office or logistics company works.So please be patient.If your order is not received for more than 30 days , please contact us.

If you are in a hurry to receive the goods, please contact us to add money and upgrade fast logistics.

Thank you for your understanding and support!