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Processing Time

If you still not received an email with your tracking number is because the status of your order is still in processing, it means that we're busy getting your order together ready to be sent out. Orders generally take 3-5 business days to be fully processed (checked,packed,and sent forth to the post office). Please note that processing time is different from shipping time and should be added to the total delivery time. You'll receive an email when we send your order to you, which will include a tracking number.

Multiple Items

When you order multiple items, you may receive each product at a different time. Many of our products are sourced from different warehouses and are shipped separately, so your full order may not always be delivered together.

We will do our best to avoid and reduce the customs duties. However, in the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order.

We will gladly accept return of full price, unworn, unwashed unmarked, unaltered and undamaged merchandise.

Items must be in original condition and must not have been altered, worn or washed. All tags must be attached. All garments are despatched with attached tags. If the tag is removed the item no longer qualifies for return.

Any garments returned to us with makeup/fake tan or any other markings/stains will not be refunded or exchanged. Garments that have been damaged in any way will not be exchanged or refunded.

Footwear returns and exchanges must include the original shoebox and both must be in original condition.

Star Boutique reserve the right to deny a refund or exchange if the merchandise does not meet our returns policy requirements once assessed. If a returned item is denied, the goods will be returned to the customer.