1.Description of dress
is_customized:Yes
Fabric Type:Tulle
Dresses Length:Floor Length
Neckline:V neck
Silhouette:A line
Sleeve Length:Sleeveless
Decoration:pearls
Built-in Bra:No
2.Size
Standard size or custom size, if dress is custom made, we need to size as following
bust______ cm/inch
waist______cm/inch
hip:_______cm/inch
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
shoulder to hem with shoes on:_______cm/inch (measured from middle of shoulder over nipple to end of skirt, please include your shoes on)
nipple to nipple:_______cm/inch
armhole__________cm/inch (end of arm)
3.Color
4.The color can be customized.Please tell me which color you want from the color chart or send color sample to us.
4 Delivery time:
Normal time: Within 20 days (From May to Dec)
Around 30 days (From Jan to April), it's busy season together with spring festival holiday, so produce time will be long.
5, Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
6, Shipping: by UPS or DHL or some special airline.
7, Payment: Paypal, bank transfer, western union, money gram and so on.
8, Return Policy:
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance) .And the dress must be returned within 5 days.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and colour etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.
9, Custom taxes
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that.it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
Our advantage:
We do long time dresses for some famous brands, we also make dresses for designers in European and USA client, please trust us, our strong team could make sure each dress will be your dream dresses.
This item is ready to ship in 2-3 weeks. Item ships worldwide from Canada.It takes about 5-9 working days for the package travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, TNT, USPS, etc) standard and the shipping method you have chosen.
Your satisfaction is of the most importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress;
1. If you are returning dresses or accessories, please make sure they are in their original condition unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
2. The shipping fee when you sent the dress back will be on your account, please be noted; and if we made nothing wrong with the dress and you send back, the shipping fee we paid for sending to you, customer need to bear too, pls try to understand.
3. We do not accept custom product refunds, except for quality issues.
4. Refund will send to customer when products was received and checked nothing wrong.
1. Please contact us within 48 hours after receiving products.
2. Please send email to us to illustrate the reasons you want to return your products. In the email, please attach the photos of defective products within 48 hours.
3. Your email will be processed by our reviewing department within 2 working days.
4. After investigation, if it is our fault to make the error order, we take the full responsibility and refund you in full.
5. After the final investigation, the product must be shipped back to us within 5 business days(customer assumes the shipping cost). Only after you get our permission, and we will give you the corresponding refund.
Notice: For the returned product, please make sure they are in original condintion-intact, unworn, unwashed, undamaged, unaltered and clean.
6. If return or exchange problem is caused by yourself, we will not accept return.
Notice: Please check our size chart carefully before ordering
Because of some reasons, customers would like to cancel their order after payment. For this issue, please check our policy as followings:
1. If you ask for order cancellation within 24 hours after payment, we will cancel it for you and give you full refund. But because luulla will charge seller 10% commition for each transaction, so once order were canceled, buyer need to pay 10% amount for the cancelations.
2. If you ask for order cancellation within 24-48 hours after payment. We only refund you 50% product total plus shipping fee. Because your order is processing by factory 24 hours after your payment.
3. No refund 48 hours after the payment, we will not accept your order cancellation
For Special Occasion Dresses, Wedding Dresses:
All the dresses are not in stock, whether choosing a standard size or custom measurements, all our dresses are personally tailored for you from scratch. Now, we need about 15-30 days to processing your order and another 5-7 days for shipping. So, we advise you to expect the delivery to take approximately 17-22 days. For rush order, dress can be finished in 7-10 days, and other 5-7 days for shipping, So, that means, if you choose rush order, dress will take about 12-14 working days to you, your patience means you get the best designs and quality. Definitely worth the wait!
For Casual Dresses, you can get the item you ordered about 10 days after you placed order.
For Special Occasion Dresses, Wedding Dresses:
There will need 7-10 days to finish your dress if you choose rush order, and then 5-7 days for shipping, that means, you need about 12-14 working days to get the dress after you placed the order.
For Casual Dresses, generally speaking, for casual dresses, you can get it around 10 days after you place order, but if you need in a hurry, please contact me, we will rush that for you.
We do not accept the refund request on you refusing to sign for the parcel because of the taxes.
All of our orders are shipped as "D.D.U"(Delivered Duties Unpaid), cannot be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. To find out more about this, please contact your local custom office.