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Order Cancellations

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

Our Cancellations Policy

1.Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.

2.Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

3.Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

4.Once your order has been shipped, it can no longer be cancelled.

Welcome to Honey Qiao shop!

We accept your custom size and designs, will help you get the dream dresses you want.

Our many years experience and good reputation will give your perfect work, seeing is believing.

1. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive. ,if you request 100% same as the picture ,please don’t make payment. i am sorry for it.

2.We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, or you do no not love it after you received it and some other reasons for it .We refuse return the items without any quality problems.

3. If you find the Dress is in wrong color or measurements, please send us clear pictures within 3 working days since you receive the dress. You can return and refund after our confirmation.

4. If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear pictures within 2 working days since you receive the dress. We can solve this thing together .

5.Since computer screens have chromatic aberration ,especially between CRT screen and LCD screen,we can not guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept.

6. If you return it .please see it.

1). You must contact us within 2 days (48 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.

2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors.

3). Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.

4). Just quality problems or size mistake, we accept returning.

We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.

Our Cancellations Policy

1.Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.

2.Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

3.Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

4.Once your order has been shipped, it can no longer be cancelled.